Delivered earlier than expected and trouble free. None of the "can't find your address" or "your back drive might make my wheels muddy" whinging of the competition. And cheaper than all of them. Impressed at my first encounter.
Excellent polite and helpful staff member . Resolved the problem immediately and efficiently. Reflected very well on the company
21 October 2023
Unprompted review
Reply from NCP National Car Parks
Dear Ian, good evening and thank you for sharing your recent review here on Trustpilot. We really appreciate hearing your positive feedback and please do email us at TPNCPreviews@ncp.co.uk should you need any further assistance. Kind regards, NCP
Even during Covid, they're genuinely on the case and far more personally responsive than any company I've previously dealt with. Smart meter in house display issue resolved really efficiently by a great engineer from the company. Great service.
IW. Ordered a 5 day delivery on 31st October and now on the 12th November there's still no sign of it and no response to my messaging. I hope I'll still get my free bottle of additive promised for posting a review.
I went for HomeFuels Direct because they offered 5 working day delivery of premium fuel for marginally more than BoilerJuices's 14 day delivery of ordinary fuel. Except that now, 7 days down the line, I'm still waiting and there has been no message explain why. Oh and premium fuel means that they send you a bottle of the same additive that BoilerJuice sell at £15, for er.... effectively £15:20 (the difference between the ordinary and premium oil price). Not quite what the order implied.
Dishonest website that suggested I was a specially selected customer entitled to an offer to upgrade to a faster delivery for only £11.50. Except that's exactly how much I would have paid anyway for that speed of delivery. And the way the pop up box appeared made it difficult to check. It seemed deliberately deceptive and I don't trust them. Caused hassle with my previous delivery when the firm they selected wouldn't deliver with a standard sized tanker (despite every previous delivery being fine with the larger tanker). More expensive than other suppliers.
1 November 2018
Unprompted review
Reply from BoilerJuice.com
Dear Mr Willaims
Thank you for your feedback following your recent order with BoilerJuice. The website will offer customers Express delivery options, however there is the option to say no to the Express delivery on the left hand side of the popup it states "Dismiss - I do not want my oil quicker". We are sorry if you found this deceptive, we just want to make sure our customers are aware of the faster delivery options we can offer.
Standard tankers can vary from supplier to supplier, one suppliers standard tank may be larger than another supplier and we are guided by the supplier as to the vehicle they use.
Should you wish to speak with us directly please call our customer services team on 0800 151 3135. We are available Monday to Friday 8am-8pm, Saturday and Sunday 9am-5.30pm.
We weren't sure we would use it, but went for it anyway and so glad we did. Easy to pick up from very friendly staff at the airport, and used it within minutes to speed into the city on the train. Widely recognised, so it was hassle free to use on public transport and all of the sites and museums. It gave us the freedom to test things out - we had nothing to lose if we dipped into any of the free sites, even places we weren't sure we would enjoy. But we weren't disappointed by any of them. We saw so much in two days - more than we could have hoped - and I'm sure saved a significant amount of money. There just wasn't a down side. Don't visit Copenhagen without it.