Ian Ward

Hi Ian

Thank you for this five star review.

So glad to hear that the process was smooth and straightforward.

Best of luck as you case progresses.

All the best

Paul

Hi Ian, I am sorry that your parcel was left unsecured and open, despite your specific instructions. We strive to meet all delivery requests, and I apologise that your specific request wasn't abided by. I would really like to have a look into this for you. Could you please email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Team.

Good morning,

Thank you for your kind feedback. Our team is working relentlessly to make your experience truly worthwhile for all your upcoming travel plans ahead.

Kind Regards

TravelUp Team

Hi Ian,

Thanks for the feedback. Glad to hear our service has been good so far.

If you need any help our customer service team is always available.

Have a nice day

Ben

Thank you for your feedback. We are very sorry that you have experienced these issues with your shipment. Although the vast majority of our collections and deliveries take place on the expected date, we recognise that unforeseen issues can occasionally cause delays. From our system, I can see that the delivery has previously been attempted however was unsuccessful. As advised by our customer support team member Aaron, no contact number was provided for the delivery address, and so if the courier experienced an issue with this delivery, they were unable to get in touch with the recipient. To reiterate what Aaron has previously advised, we advise contacting ourselves or the courier directly in order to reschedule this delivery for a date that best suits the recipient. Again, we sincerely apologise for any inconvenience caused. If you have any further questions about this shipment, please contact us and we will be more than happy to help.