Svetlana L

**Forced subscription, unauthorized charge, and an extremely frustrating cancellation process**

I purchased a MyHeritage DNA kit because I wanted the DNA kit — nothing more. However, during the purchase process, a subscription was pushed on me in a way that seemed impossible to avoid.

As soon as I realized that purchasing the kit involved a subscription, I cancelled it immediately. I received confirmation of my cancellation, including a message saying they were sorry to see me go and that I could continue using the service free for one month. My understanding from this confirmation was very clear: after that month, my subscription would end and I would not be charged or renewed.

To my surprise, one month later I received an invoice for almost €200 for an annual subscription, and my card was charged.

I logged into my MyHeritage account to find out what had happened and how to cancel, only to discover that **there was no active subscription shown on my account at all**. Nevertheless, my card had been charged for a yearly subscription that I had already cancelled and had not consented to renewing.

I then spent almost an hour clicking through the website trying to find a clear way to resolve the problem or contact someone. Eventually, out of sheer frustration, I went to Facebook, found MyHeritage there, contacted them, and finally received an email address where I could submit my complaint.

This entire experience has been enormously time-consuming and frustrating. I find this subscription and cancellation process misleading, unnecessarily difficult, and completely unacceptable. A customer who cancels a subscription and receives confirmation of that cancellation should not subsequently be charged almost €200 — particularly when their own account shows no active subscription.

I bought a DNA kit. I did not agree to pay almost €200 for a yearly service I had explicitly cancelled.

This company's practices is a real disaster for the customers. You an be sitting at home waiting for the package, miss their phone call for various reasons, and just get an SMS that they are NOT coming, even thought the instructions are left for leaving the package outside your door!
I am so tired of this company! I have been waiting for this package for several days, and now I am leaving, but they will deliver tomorrow, when I am not there and not coming back before the holidays end!

Holo's advertising promises a world of automated content and delivers... nothing. Literally, not a single visual was interesting, used my product without distortion, was spelled correctly, or remotely useful for my brand.
I wasted the whole evening dealing with non-existent support, which slowly evolved into empty AI promises by the next morning.
They are not ready.

I found my perfect pants, ordered... No tracking information, no notification to the local carrrier app that the purchase has arrived. While I was trying to contact customer service with endless clicking and no answers, my pants travelled back and forth two times and were returned to the store without me even knowing that they actually were at the pick up place!
This is the worst I've ever seen!
A month passed by before I found out that they circled around without me knowing about it!

Do not get involved with this company! The sizes are completely off! The description on their site is incorrect. The customer service is useless. The look of the shoes in reality is different too. They are CHEAP! Do not buy!

The item cost was $ 27.
At checkout, $7 shipping was added, and shipping insurance was also added to the amount, totaling $36.38. However, when I clicked to approve the charge, I received a confirmation for the charge of over 47$! Just like that... no chance to review before clicking, nothing.
They just claim it to be a mistake once you take them to the claim process with PayPal.
This is not the first shady site that did it. I don't know what they hope for? That people would not check and just let it go?
I wasted my morning getting my money back.

I am so pleased with my blankets! Thank you!

Quick service, without annoying advertising to buy additional services that drives you mad.

Thank you for wonderful communitcation, wuality product and fast delivery!