Tom S

"Outstanding support during a live EICR job! We hit an issue with the AI import tool on site and used the in-app feedback. Within a couple of minutes, Charles called us, worked through the problem, and found a quick workaround so we could carry on.
We've tried nearly every other trade software out there and had major gripes with all of them. TradeCert is the only one that actually improves on the competition in every way. It's a fantastic start to our journey with the app — well done!
Plenty of room for improvement, but right now it's the best solution available."

The first issue was that it arrived a whole day late. Their website was and still is saying that it would be delivered on Monday, yet it wasn't util Tuesday. I waited in and lost my whole day.

Upon opening the box and unpacking the cooker, the front door was twisted and not only jamming on the edge when opening, but visibly out of shape.

Now, here's the worst part, AO make it difficult to resolve a damaged item, you are required to send images of the damage to an email address that gets no response (at least no responses as yet for me), it's now a week since the original planned delivery and I still have had no contact about resolving the matter.

I will update this review once the issue is resolved to my satisfaction.

Issues happen and a company should be measured on how they well they deal with resolving them, so far AO has only proved that it couldn't care less. Buyer beware!

Not happy. Buyer Beware.

UPDATE: I only got a response after this review, I wonder why? The order total was £855 and they have so far only authorized a refund of £6, which I assume is for the delivery charge. They are unable to replace the product with a new replacement, so I will have to re-order when it becomes available again which is suggested as being sometime in January 25.

Update2
Received full refund now. Thanks.

IQ Mobile has an excellent ethos of premium customer service and is willing to go the extra mile to help out. Frazer helped resolve a network issue (not wholly an IQ Mobile issue) where other customer support teams from the top networks failed to either understand the problem or be able to act upon it. A big thank you to IQ Mobile and Frazer for all the help getting it sorted!

Products are slow and very unreliable in operation, support is nonchalant and I recommend that you don't trust this service with any precious data.

Ordered 30 Capsules Purple, bottle contains less than labelled and is all in a sticky mess inside. Customer services have quickly and professionally resolved this issue now. I would like to thank CBD Brothers for ensuring customer satisfaction. Well done.