I bought a tennis racket
I bought a tennis racket. DPD somehow lost it, so they sent a second one, which DPD also managed to lose. So after around 10 days from the order, I had to have a refund as they didn't have any of those rackets left in stock. I will see how long this takes to be put back into my account. Customer service was good. Other than that, the rest of the experience was pretty poor.
Reply from Sweatband
Good Afternoon Darren,
Thank you for taking the time to leave your review, and we are pleased to hear that you found our Customer Service team helpful throughout this process.
We are, however, deeply sorry for the overall experience you had. To have two separate shipments lost by DPD is completely unacceptable, and we sincerely apologise for the frustration and inconvenience this caused over what became a far longer process than it should have been. We will be raising this formally with DPD, as this standard of service is not something we are willing to accept on behalf of our customers.
We are also sorry that we were ultimately unable to fulfil your order due to the racket being out of stock by the time both deliveries had failed. We completely understand how disappointing that must have been after such a lengthy wait.
Regarding your refund, we are pleased to confirm that this was processed within 24 hours of your request. Whilst we appreciate that return timescales can vary depending on your bank or payment provider, please be assured that our side has been dealt with promptly and the funds should be with you very shortly if not already.
We hope to have the opportunity to serve you better in the future. Should you have any further queries, please do not hesitate to get in touch.