Paul D

Reigate Store - Spent thousands at this shop, but despite shop staff being polite and nice the company is able to repair or service the items they sell. We spent thousands on an electric armchair, and when the power lead broke they couldn't repair or replace - A whole year has gone by and despite going to their shop many times and wasting soo much time they cant even replace a power lead. Their manager ended up being rude and blaming us, we will never shop their again - we found the same chair online 30% cheaper so we are going to deliver their chair back and buy elsewhere. Online purchase means better service than Barnes and McFadden. Very bad attitude by their manager - not shop staff.

Signed up for their so called "preferred" membership - to try and get a decent service - its actually the worse I have encountered - customer service is all done by AI - not possible resolutions at all - complete joke. I cancelling everything with them

You cannot rely of delivery promises. poor

Poor - having placed an order for a PDA on line I get a phone call saying that it doesn't include a warranty or a charger and I will have to pay for them. I told them to cancel the order and they then said that they made a mistake and it comes with manufacturers warranty but would i like an extended warranty ? But still no charger !!! cancelled order

Dismal, awful company. keeps taking money by direct debit without sending invices

Abysmal service
Charge a fortune and thier service is staggeringly bad.
Sky Business are unable to send invoices (or copy invoices) by email. Their system doesn't allow it!!!
They take money by direct debit but dont send invoices -then when you chase them they say they can only send them by post - but they dont !!!!

This company used to be excellent for years we had a good service - they have recently been taken over and the service has deteriorated to dreadful. Staff from the company have told us how huge changes and cuts have been made and that's why its turned into such a poor company. Customers should be aware that their contract allows them to miss collections without being in breach - in other words they can "not collect waste" without penalty - Avoid at all costs.

Very disappointed. They have asked me for over £4000 for a "concept" design (not even the finished design) of 2m x 2m empty wooden shells. They have designed and built these shells many times before. If you choose this company be prepared to be taking for a long ride.

Update - Another company with similar products has offered under £500 for the same "concept" drawings for 2m x 2m empty shell structures

Awful cordless products - they use different batteries for different products so unlike most brands you cant use the same battery across products. Choose Milwaukee or ego - they have one battery across all products - stilh will make you but a million different batteries and chargers.

I'm afraid their money-saving policy of using low-cost couriers who split deliveries means your delivery is likely to be split over multiple deliveries on different days.
spent what seems hours on the phone trying to resolve a simple delivery

complete rip off
car was faulty, after return they sent me an email saying it was damaged - tried to call hung on for 20 minutes - no response by email

Advise to avoid DHL for any international [parcels - they re completely clueless - The people you speak to n th telephone dint understand international shipping an customs - you will spend days on the telephone with them trying to clear up thier mess.

DHL have no ability to guarantee delivery timescales - you can ignore the dates they claim on their web site - it is misleading at best - their customer services just confirmed that they have no control over it at all - my delivery is already days late and they have no idea when it will be delivered

poor poor service, cant log into their stupid website to get a copy bill because their coverage is so poor I cant receive a sms security code - they don't offer any alternative way of loging in.
--- after Vodafone reply
typical generic reply written by AI.
Ignored my complaint and just offered generic help that we all know about already.
YOUR WEB SITE REQUIRES A CODE SENT BY SMS TO ACCESS THE ACCOUNT - THIS MAKES YOUR WEB ACCOUNT USELESS IF YOU DONT HAVE COVERAGE OR YOU ARE UNABLE TO RECEIVE AN SMS. (phone damage for example)
POORLY DESIGNED SERVICE, NOT THOUGHT THROUGH, DEAD END FOR CUSTOMERS.
Your online web-bot is even more useless i'm afraid - try it yourself with the problems I am having ????

This bank is the most incompetent bank on the planet. I've been business banking with them for 10 years and every single service is riddled with glitches, faults, lack of response. Changing banks is always a hassle but I've had enough - I will be glad to see the back of this awful bank

Wrong lenses, wrong prescription.
complete mess, cannot be relied upon.

....Following their polite response I tried to contact them this is what I got:

Thank you for your email. We are currently receiving a high volume of emails and are working diligently to respond as quickly as possible......we are currently responding within 72 hours.

72 HOURS !!! three days to respond to an email?

I imagine this is a one man band drop-shifting glasses without any proper set up

Avoid Veo Cameras at all costs - endless faults, abysmal service and really poor attitude towards customers. They do everything they can to avoid having to repair their faulty sytems.
---- reply
Its is your customer support service that is the problem - their only ambition is to avoid actioning a repair to the woeful VEO camera

After numerous discussions with them to cancel the service (because of charging discrepancies) - We agreed a cancellation date, they emailed me and confirmed that date 2nd Feb. Having received confirmation that the site would be disconnected on the 2rd Feb WP engine disconnects my whole website and account on 19th January. Two weeks before I am ready to change to the new provider. This has had an enormous financial impact on us. WP engine acknowledge this mistake was theirs, but "everyone's at lunch so they have no one to fix it at the moment" This is typical.

The level of incompetence at WP Engine is beyond belief. - If you have an important website do not put in on the hands of WP engine. they used to be a reliable good company, they are now a complete mess and cannot be relied upon.

Latest update -
WP Engine - has accepted that they switched off my website and disconnected my account by "mistake". Take's them 7 hours to restore (everyone was at lunch). Now the best that they can do if offer me £90 compensation!!!

Customer service is a complete mess
Multiple numbers to call, staff don't know what they are doing, app and web site are unusable to a customer who needs help.
BUT THE WORSE EXPERIENCE IS WHEN YOU TRY TO CANCEL - They make it as awkward and costly as possible.

----After their reply
I've already spend hours wasting my time clicking links and filling out forms, I'm sorry but Three are unable to provide any sort of service.

You have charged me hundreds of pounds to cancel even though teh service has never been used because it doesn't work - you have accepted that I've never used it because it doesn't work but refuse to allow me to cancel - I have no choice but to cancel and be ripped off again by you. You wear your customers down - I give up.
I would advise customers never to enter into a contract with Three

I had problems with a couple of companies when looking for a solar supplier - namely JPS and Little Green Energy, both presented inflated costs and plenty of methods of inflating charges.

South East Solar were faultless from beginning to end and more than 30% less for exactly the same specification.

My system was installed and has been running for over a year now - no complaints at all - superb quality work at a reasonable price

I highly recommend South East Solar

I have written to WP engine on 7th January asking to cancel my plan to take effect on 31st January. (They ignored this and extracted nearly £1000 from my credit card for another years subscription)
WP Engine wrote to me today saying that they wont accept my written 30 days notice. They will only accept cancellation notice when I press certain button on their web site!!!!! They refuse to accept my email as properly giving notice!
In itself this is a very poor reflection of the company's attitude towards long term customers - but it gets much worse....
------WARNING
I have tried to remove my credit card details to prevent them from taking any further funds, but their web site is set up so that you cant remove you credit card details once you have put them in - this is ILLEGAL in the UK and USA under GDPR.
I advise potential customers to look at Kinsta and Site Ground - both of whom offer better value and (in my discussions with them) comply with GDPR regulations.

WP Engine used to be a well run, good company. Something has changed recently and they have become a very unpleasant company to deal with.

Thanks for the reply - perhaps you can also explain why WP Engine prevent customers from removing credit card details even when no monies are owed. You have conveniently dodged that issue?

..... AT LAST
after weeks of fighting, many wasted hours and too much stress WP engine have finally agreed to accept my cancellation and remove my credit card.
Despite this I still recommend customers look for a different provider - WP engine have lost it - they have gone from a good company to a mess in 12 months