Paul Robinson

We recently used Chef de la Maison Ltd for a very special occasion—my wife’s 50th birthday—and I couldn’t be happier with the experience. From the very beginning, their communication was excellent. They really took the time to listen to our needs and requirements and worked with us to design a custom German-style buffet that suited the occasion perfectly.

I just wanted to say a sincere thank you to you and your team for the buffet on Saturday evening. Everything was handled so smoothly in the lead-up and with minimal fuss on the night, which we really appreciated.

The food itself was fantastic. So many of our guests commented on how delicious it was and asked who we had used.

We also really appreciated how promptly everything was collected on Sunday. It was all handled so professionally and efficiently.

Thanks again for helping make the evening such a success. We’ll definitely be in touch should we need catering in the future.

Thanks to Raj from besure who came to sort our suspected C02 issue out. Polite and knowledgeable.

I think my only negative comment relates to how BeSure Group coped and handle in the case of mass staff sickness as I felt this let the whole sales process down, so rather than complaining all I hope is that lessons are learnt and they implement change for next year when my boiler requires its 1st service when its likely they could be under similar pressure. On a positive note I eventually I received an email saying various outside pressures were affecting service delivery. However prior to this communication was sketchy at best and calls never returned.
Can't fault the politeness of the staff involved in the whole selection & install process Namely Joe - Charlotte in sales and admin and lastly Paul, Sam & Adam who carried out the installation at my house which has restored my confidence somewhat in respect of future dealings.

A big thankyou to Paul Sam and Adam for a seamless boiler install today.
Turned up promptly and were, polite, courteous, knowledgeable and tidy keeping me informed throughout the day.
I'd not hesitate to recommend these installers to anyone wanting to renew their heating systems.
Thank on behalf of My Wife and I

No trouble what so ever.

Bought a gazebo wanted to return told they would only issue a store credit note.
Lack lustre customer service not even the CEO seems to care whether his group empire is loosing out on business, also seemingly does not care about customer retention, I guess they are reliant upon selling high volume ex display - smoke damaged / unwanted and close to sell or useby goods and foodstuffs. I have even gone so far as attempting to negotiate purchasing another item, however due a complete lack of ingenuety on the IT / EPOS set up they are unable to refund on to a gift card so instead of having 64.99 worth of revenue they'd receive 199.99 worth of revenue...

I'm a man of my word and promised Mr Forsyth a review once I'd calmed down, whether its the review he's expecting will be interesting to get feed back on. However its noted in the press he is a local entrepreneur, and so should take criticism on the chin and improve where his company has fallen short....

My Wife and I had a our kitchen designed by premier Last year promising everything which the leading brands could not. The sales guy tirelessly worked with us and the custard creams and coffee were plentifully in the show room, spending an additional 3 hours getting out Utility room layout correct. Very well monored chap.

Reading the reviews online at the time my wife and I chose not to go down the route of having their installers on site. The quality of the Pedestal units is superior and good value for money, they seem not to be able to make a tall larder cupboard to the spec ordered twice in the end my installer modified to suit, however we have recycling storage which was an added bonus.

The furniture was delivered on time with the exception of a couple of worktops and at a time which suited and the delivery man was very polite and knowledgeable.
We opted for PVC lipped worktops.... Bad move in hind sight and one which took several months to resolve and only then because I happened to know what I am talking about and won't be fobbed off. Ending in the entire 1st lot of worktops being chucked for scrap opting instead for Post form Axiom ones supplied to us for our installer to refit. On this occasion I'm still out of pocket for the re-fit, but was so annoyed with the un professionalism at the time, I wanted Premier out of my life for good.

Premier stood their ground not admitting liability, however not guaranteeing that the PVC edging would not screw up again call it stubbornness or call them a company that takes pride in their manufacturing to the point of being commercially suicidal only to be haggled into making the correct decision.
The thing that made me laugh was all the worktops were made in one batch yet delivered on 2 separate occasions, not to mention water having the ability to leap over a double oven causing the PVC edging to fail...

Like I said a man of my words, we all learn by our mistakes and I hope Premier did on this occasion.
I am sure I am loathed by the customer service team at Premier. However I hope they enjoyed some form of retraining in the year since....
And with the offcuts from the redelivered worktops I now have some fantastic desks in my office and was able to have a breakfast bar which was well over 30cms longer, which is a creature comfort I was not expecting so I have to say thankyou on this occasion which has pushed Premier from a 2 star to 3 star rating and seeing as the suns out and I've just bought a Campervan and my Grand daughter arrived 3 weeks ago I'll give you a 4th star!
Would I use Premier again.... The kitchen looks great, its now the hub of the home almost like a 2nd living room and we've had some cracking parties, which ultimately was what we wanted.

But would I use Premier again?
Sorry I can't answer that question with an honest yes, else if my wife reads this I'll be living in my campervan. She won't go within 50 yards of your Showroom...

Regards

Paul & Clare Robinson.
(Oh Yes I am Sure you remember Me!)
Without even needing a reference number to verify my humble existence