Darren Wright

Thank you for reviewing HETAS, Darren. We're really pleased to hear that Abbie provided you with amazing support! We've passed your wonderful feedback onto her, and if have any further questions, please don't hesitate to get back in touch, the team will be happy to help!

Dear Darren,

Thank you for bringing this to our attention and for leaving this review.

We’re really sorry to hear about this and completely understand why you’d feel disappointed, especially as a long-standing customer. Not receiving a delivery and then not hearing back from us isn’t the experience we want anyone to have, and it sounds like something has definitely gone awry here.

We’d really like to look into what happened with your delivery and get this resolved for you as quickly as possible. We've requested your information through Trustpilot so we can investigate this further with our logistics team and organise something by way of an apology for the experience.

We look forward to hearing from you with your details.

Best wishes,

Freddie's Flowers

Hi,

We're so pleased to hear you had a positive experience with our service. We truly appreciate your support and look forward to seeing you again in the future!

We’re also excited to let you know about our new Beat My Quote service, designed to help you save even more. If you receive a quote from another supplier, simply upload it at materialsmarket.com/beat_my_quote, and we’ll work to beat it by 5% within an hour.

Dani
Operations Administrator
Materials Market

Thank you for reviewing HETAS, Darren. It's great to hear that Jake handled your request promptly and efficiently! Please don't hesitate to get in touch again if we can assist you any further, the team will be happy to help.

Dear Darren

Thank you for your 5-star review.

Bev is one of our Senior Customer Service Advisors with years of experience and knowledge. Like all our customer service team she is always happy to try to resolve any issue quickly and efficiently.

I will pass on your comments to Bev as I know she will enjoy reading them as she takes great pride in her work.

Kind regards, Customer
Care customercare@stovax.com.

Thank you very much for your glowing 5* review. It means the world to us. Hope to be able to help you again in the future here at Smithbrook Picture Framing. Alan and Amanda