John C.

I ordered a Haglöfs Korp Proof Jacket at a sale price. The order was processed and marked as dispatched, with Amazon Shipping tracking provided and an expected delivery date of 20 August.

The jacket never arrived, and the tracking stopped updating. I contacted AlpineTrek and received a response on 24 August, but nobody informed me that they were cancelling the order.

I then unexpectedly received a notification from my bank that AlpineTrek had refunded the order without contacting me or asking if I wanted a refund

The jacket is now out of stock at the sale price, so I'm left unable to purchase the same jacket for what I originally paid.

I contacted AlpineTrek again to explain that I didn't want a refund and still wanted the jacket, and asked them to investigate the missing shipment or source a replacement. I'm currently waiting for a response.

Very disappointing customer service and communication. I would have expected AlpineTrek to contact me before cancelling and refunding an order that had already been dispatched.

Shirley and Edward helped me out with all that was needed to buy my family camping tent

Excellent from start to finish.
Left my Laptop at Southampton Airport. They managed to pick it up from lost and found, pack it well and sent up to the North of Scotland the next day.

Shambles!!!
Purchased a wax jacket for my partners Christmas. Not only didn't it arrive, they are now saying they are canceling my order, what the funk

Great next day delivery if you order before 2pm