Winstanleys Pramworld Reviews 

I purchased a pram from this company during the first week of June. It was discounted because it was not in its original packaging, which I was happy to accept. After checking all the components and assembling the pram, I discovered that the bumper bar was missing. I also noticed that an extra component had been included in the package.
I contacted customer services on 13 June to report the issue. Over the following days, I was repeatedly asked to provide additional information, including photographs of the product, serial numbers, barcodes, and the missing parts. I promptly supplied everything requested.
On 19 June, I was informed that they were investigating with the manufacturer to understand why an extra component had been sent. At that point, I explained that the priority should be resolving the issue by sending the missing bumper bar, which was part of the product I had paid for, rather than focusing on the reason for the packing error.
After several more emails, I was finally told on 26 June that the missing bumper bar would be dispatched within 2–3 days. Unfortunately, since then I have received no further updates and no bumper bar.
The company appears professional and the pram itself is excellent quality. However, the customer service experience has been extremely disappointing. What began as what was likely a simple packing mistake has turned into a lengthy and frustrating process, highlighting a lack of urgency, accountability, and care towards customers.
It is now 22 July, more than five weeks after I first reported the missing part, I've got a pram without bumper bar that is unsafe to use and I am still waiting for a resolution. A good product can only go so far when customer service fails to address a straightforward issue in a reasonable timeframe. I cannot recommend this company based on my experience.

Fabulous customer service. Staff are so helpful .
Ordered a bag for a pram was delivered few days later .

Great service, and lovely product! Thank you

Good value. Prompt delivery.

I first used this company at Christmas. Amazon let me down and I looked elsewhere. The service then was fabulous. And cheaper I might add. I promised myself whenever I needed anything for my grandkids I’d look there first. And thst is what I have done. I have now purchased 4 outdoor garden toys and am thoroughly delighted. Zero hassle. They do what they say they will do. Very refreshing

Great price and prompt delivery

Chose and bought car seat over the weekend and was delivered on Monday. Great service.

Not a bad price and good delivery times. The box did look like it had been used as a football, but we were building the bike before giving it as a gift so the box went in the bin anyway. Thankfully the bike inside was well protected.

Fantastic service

Competitive pricing, regular contact after ordering and super speedy delivery. I will use again and highly recommend

Great shop. The member of staff at the counter was really helpful. She rang the warehouse for us so they were expecting us to collect our purchase. She gave us excellent directions to the warehouse. The young man at the warehouse was friendly and extremely helpful. Would highly recommend shopping here.

Kept me up to date regarding delivery, great price and well packaged

Service was superb. I recieved my order less than 24 hours after placing the order, despite there being no delivery charge. Great price. Excellent.

Such a speedy delivery and in time to give as a present.

Fantastic company with consistently quick delivery and zero issues. Great value for money—highly reliable and always a pleasure to use!

The pram we bought we originally saw at a shop in Warrington & then as we live in Stoke on Trent we bought it from a local shop closer to home & the price was matched. All staff were really friendly & helpful, letting us take our time to look around at different model prams & test them out in the shop. We also asked if we could test the prams in our boot as we had a 3 door car so needed to check this & they let us do this too. Delivery was received in a suitable amount of time. However the logo piece on the base for the car seat was already broken. We had to get this bit exchanged. This is the only bit of the service I was not happy with, communication started off strong via email, then through their live chat, but it was multiple people answering/replying which then led to problems with getting the new part exchanged. We had failed deliveries & so on. It was not a smooth process at this part & for a 1st time expecting mother very stressful. Eventually it got resolved & we finally hot the part.

Nice buggy, fast delivery, responsive costumer service.

I ordered a travel pram specifically for an upcoming holiday next week, which I was incredibly excited to receive. Instead, it arrived in a heavily damaged transit box, and the internal product box had its manufacturer tape seals completely cut open.

Upon opening, it became immediately obvious this was a poorly checked customer return or pre-used item. Most of the critical components—including the seat base, backrest, canopy, and harness—are completely missing.

I am flying out in a week, and instead of urgently rectifying the issue by courier-delivering a brand-new, factory-sealed replacement, Pramworld's customer service is wasting time arguing over the technicalities of which exact parts are missing. Absolutely unacceptable quality control and support. I need a brand-new replacement sent immediately before my trip. (Ticket #1865950).