Andrew

Honestly I could not be happier, design was awesome! Delivery was fast, what an awesome company!

There are no updates and no tracking information except N/A. The only status shown is “Your order is being processed,” even though it’s been two weeks. It should have been dispatched by now. Honestly, don’t waste your time with this company.

Dont buy vouchers from here because i have sent multiple emails with no response, it turns out that the vouchers that were received have already expired!

Well I have nearly been with Brooksons for 2 years and when i joined i went through everything, i have been lied to on a number of occasions then told one thing by one person and someone else says something different.

In year 1 they said a shareholder couldn't have a dividend even though time after time i went through the same stupid questions. I have dealt with managers and they really don't seem to know whats going on.

Still arguing with them as they still have the dividends allocating to me only, kinda screwed as its a hassle to switch as the OLD connect system was good bar it didn't work on android phones. The new version 3.0 is trying to be too fancy and i flagged a number of faults and didn't hear anything back. They seem to do the age old thing with software development lets throw it out without testing the product.

But no i have not been impressed with them for especially for paying £150 a month to then get extra charges when a person is involved as normal stuff is all computer driven.

.......UPDATE 20/03/17

7 days ago I was told on the 13th I would be contacted after this response.....

Good morning Andrew,

I am writing further to your recent communication to our Customer Services department. Your details have been forwarded to me in order that I may respond to you on behalf of the Company.

I am very sorry to learn of your dissatisfaction as the provision of a high level of service is important to Brookson. Your query is being dealt with by this department, and we aim to resolve the matter as soon as possible.

I would like to reassure you that we are dealing with your issues as quickly as possible and will investigate all aspects fully. Should you have any immediate queries, please contact me and I will be happy to assist you.

Kind Regards,
Paul S (removed surname to be nice)

Amazingly still nothing plus guessing it's the standard template response?.....How can I sign of my account if you can't be bothered to contact me after I complained via the complaints process?

Also on the review side they wanted £500 to review my pension with the same company I am with already.