MA

mohammad arif

United Kingdom

Reviews

Review of Bathroom Spare Parts

Review of Staples UK

Rated 3 out of 5 stars

Quality of product is very poor

Quality of product is very poor. Other than that am so happy

24 February 2025

Reply from Staples UK

Hello, thank you for your feedback. Apologies you are unhappy with the product provided. If you wish to provide images of what you have recieved we will be happy to look into this for you. csd@staples-online.co.uk Kind regards Staples

Review of Octopus Energy

Rated 1 out of 5 stars

Recent call

Well firstly I couldn't understand the agent. Language problem. Could not understand a word what she was saying. Lack of experience, how to handle the call. Please employ proper people to deal with calls.
I am very much disappointed and I am thinking to another provider.

19 November 2024

Reply from Octopus Energy

Dear Mohammed,

My name is Ibtishaam, and I'm one of the Team Leaders here at Octopus Energy, focusing on customer satisfaction.

Thank you for your feedback; we take it seriously as it helps us improve our service.

I’m really sorry to hear that you found it hard to understand our energy specialist during your call. I appreciate you bring this to my attention so that I am able to investigate this further.

At Octopus, we have a diverse team that can communicate in as many as 69 languages. This allows us to be able to communicate with customers who English might not be their first language or customers who generally would just prefer to speak in their native tongue.

I have listened to the call you had with one of my energy specialists and I can see where your frustration has come from, you can rest assured that feedback will be given to improve and make sure that they learn from this and it does not happen again going forward.

I have tried to call to discuss this with you, unfortunately, I was not able to get through so I have emailed you directly an if you have any questions please don't hesitate to reach out to me.

Kind regards,
Ibtishaam
Team Manager

Review of Tuffnells

Review of Toolstation

Rated 2 out of 5 stars

I use toolstation a lot

I use toolstation a lot. But always find that stock is not available. Also need the expert people on hand who knows the product.

4 December 2020

Reply from Toolstation

Good Morning,
Thanks for getting in touch and providing us with this feedback.
We are lacking stock due to supplier’s demand during Covid, although we are due a big restock in the first weeks of December.
I will have this feedback passed on to the relevant departments and regional manager to get this looked into and for future improvements.
I am sorry once again for any inconvenience, if you do need anything else in the meantime please don't hesitate to contact us via our web chat on out website, Through social media Facebook or twitter or email info@toolstation.com or on 0808 100 7211 or our mobile friendly number 0330 333 3303.
Kind regards, Luisa

Review of GlobalWebPay