Leon

Forgotten items in car 'not found'
I hired a car for two days from the Oliver Tambo airport branch. The car hire process was efficient and I felt satisfied to use them again in future.
However, when I returned the car, I forgot my Sony overear headset and my ABSA bank card in the car.
I realised my mistake right after I had been through security for domestic flights and called the office immediately. I got no response and sent an urgent email notifying them of my issue.

I have had many calls and emails since but after three days, I finaly got this response from them:

>>We received a query about lost items that you believe belonged to you during the course of your rental. After inspecting our lost and found area and consulting our Car Park Attendant, who inspected your vehicle, however we unfortunately did not any find of the lost items you were looking for.

We take grate pride in keeping lost items safe that belong to our clients and we do apologize for the inconvenience caused about your items that were not found.<<

To be clear, I am 100% sure that those items were left in the car and that someone is now very pleased with their lovely noice cancelling headphones worth R2000. The debit card was imediately cancelled and has since been replaced.

I would simply not trust this company in future and will take my busiiness elsewhere.

Brilliant website and response to telephonic query.
Quick delivery and effective returns process.

Some confusion about product names in the online catalogue. I was after an extra tin of "Feng Shui Harmonising Finish" as it was labled on my existing tin. I could not find it online, but after calling twice the very helpful person I spoke with directed me to the required product. He did apologise for the confusion so I suggest the online catalogue reflects the labels on the tins. These paints are very expensive but their claim of having no smell at all holds true.
Delivery was fast and overall happy with the product.

I have been with Virgin Media since they took over Telewest many years ago. I have even recommended them to friends and colleagues as they were by far the best. That's all history.
As an hourly paid freelance consultant, I have been working remotely since covid came along. I have lost thousands of pounds due to Virgin's extremely unreliable service and hopeless approach to solving the issues. I have been confirming via a neighbourhood community site that everyone in my area are having the same issues. Constant dropping of the connection, daily outages, promisses that they have found the problem and fixed it, only to re-appear the next day. They insist that I will still need to pay my early cancellation fee even though they simply don't uphold their side of the contract.
Community fiber will be comming to my area soon and that's the last Virgin media will see of me after 20+ years.

Super quick response and delivery. Exactly what I want when I spend my money. Thanks Mr Memory!