United Kingdom
Review of Travelodge
Accidently booked two rooms instead of one.Was unaware until I arrived at hotel.Contacted Customer Services to explain situation & request a refund or voucher but was refused either.Will never use them again.
Review of Hays Travel
Excellent service booking our holiday with Chloe at our Stranraer branch.Lovely young lady who made everything so easy & straightforward.
Reply from Hays Travel
Thank-you for your lovely 5 star review, it was my pleasure helping you book your holiday :) Chloe
Review of Optilabs
Really pleased with glasses.Frames are sturdy,very comfortable & optics excellent.
Reply from Optilabs
Thank you so much for your lovely review — we’re really pleased to hear that you’re happy with the glasses and that the frames, comfort, and vision
all met your expectations.
Thanks again for taking the time to leave feedback — it really means a lot to us.
Review of Zing Asia
Review of BeMoto Bike Insurance
What a pleasure to speak to Jaydon who arranged my insurance for me.A very polite,courteous and knowlegeable young man.
Reply from BeMoto Bike Insurance
Thanks for your review and positive comments! We will pass your feedback onto Jaydon.
Review of Lyca Mobile UK
New to Lycamobile & not impressed at all.With them for about a week & sim suddenly stopped working for no apparent reason.Three calls from my daughter's phone & still not resolved.
Reply from Lyca Mobile UK
Dear Customer,
We're truly sorry for the inconvenience you've faced with your Lycamobile SIM card. We understand the frustration of experiencing service interruptions, and we're committed to resolving this issue promptly for you.
Regarding your issue, I have sent you an email with the details. Please check and update us at trustpilotreview@lycamobile.com
Naveen
Lycamobile Team
Review of BDLA Motorbikes
Review of Vipa Car Parts
Review of Brook Taverner
Review of IronmongeryDirect
Reply from IronmongeryDirect
Roger
Thank you for leaving us a review.
Please accept my sincere apologies on the issues you have had with us regarding our delivery, this is not the level of service we expect any of our customers to receive.
We aim to have all of our orders delivered next working day providing the carriers do not experience any issues during transit.
We have regular updates with our carriers where we welcome feedback as such to improve our delivery service. Therefore, as discussed; I will ensure that this review is passed onto the relevant carriers.
Once again, thank you for your time, we welcome feedback from all of our customers as this helps us further improve our service.
If I can assist at all in the future please do not hesitate to contact me.
Have a lovely afternoon!
Review of eSpares.co.uk
Excellent service and very competitive prices.
Review of Your Video 2 DVD
Posted three videos Monday.Received my three DVD's on the Thursday.You don't get a better service than that.Fantastic.
Reply from Your Video 2 DVD
Hi Roger,
It's great to hear feedback this as it reaffirms our processes and helps improve the service going forward so that we can provide an even better customer experience. We truly appreciate you going out of your way to write a review!
Thanks,
Josh
Review of Dunelm
Still awaiting a resolution to my issue.Received item which was damaged in transit.Forwarded images of damaged iyem,as requested.Was informed on 24/9/20 that a refund had been issued.Still have not received refund to my account.
Review of Ukdapper
First class service.Great company to deal with.
Reply from Ukdapper
Dear Customer,
Many Thanks for your positive review and support:
We have partnered with a charity this year Go Dharmic and we shall continue to support and donate throughout this year.
Here is a little code for you for a 5% discount off your next order with us valid all 2019.
Code: CHARITY
We are here to help so any questions or problems let us know and we shall assist you: dee@ukdapper.co.uk
Thanks for your custom.
*Code on some items is excluded.
Kind Regards
UKD
Review of Evans Halshaw
Unbelievable and shocking experience with this company.Bought my last two vehicles through Evans Halshaw and consider myself a valued customer, but following my recent attempts to buy a vehicle I have now purchased from another,more reliable dealer.Despite several calls to their Customer Care department they still failed to address my issues.Will never deal with them again.
Reply from Evans Halshaw
Hi Roger,
Thank you leaving us this response and providing this further information
I can see that you have been dealing with a member of our customer service team and discussed your feedback with her, I will be sure to forward this further feedback over to the relevant management team at the Burnley dealership to ensure that they are aware of your experience and can address any training needs within the business.
However if you do require any assistance in the future please do not hesitate to contact us.
Thank you,
Emily - Customer Service Specialist
Review of Evans Halshaw
Absolutely disgusted by my experience with this company.Arranged for a vehicle to be moved from Burnley to my local branch in Kilmarnock and paid the required fee of £200.00.After waiting a week for the vehicle to be delivered,I received a call from the branch at Kilmarnock to say the vehicle had been sold.Deplorable service and customer care.
Reply from Evans Halshaw
Hi Roger,
Thank you for taking the time to review your recent experience at Evans Halshaw.
I would really appreciate the time to discuss this further with you, if you could contact me on 01623 726 749 or reply to the email that I have sent you and we can arrange a suitable time to discuss this further.
Thanks,
Sophie – Customer Service Specialist
Review of Affordable Mobiles
Great price & service.Next day delivery.Faultless.
Reply from Affordable Mobiles
Hi Roger,
We are really pleased that you have experienced our speedy delivery with DPD!
Thanks,
Penny
Review of eSpares.co.uk
Review of My Parcel Delivery
Found this courier extremely cheap and reliable.My package arrived,as sent,in excellent condition.I`ll certainly use again.