United Kingdom
Review of Bathroom Mountain
I had an item on my order supplied incorrectly. I spoke to Mussab who asked me to submit a photograph of the item in question, which I did.
Later the same day I had notification that the correct part was being despatched for delivery the next day.
The service was exemplary, I am very impressed.
Review of Bathroom Mountain
The sales person took the time to check if we could have out of stock items at the sale price even tjough they will not be available until after the sale ends.
Excellent service.
Review of Transglobal Express
Shipment collected and delivered on time. Pleased with the time frame.
Reply from Transglobal Express
Thank you David for your 5* review! Thank you for taking the time to leave this review!
Review of Transglobal Express
Shipment collected on Tuesday at lunchtime, delivered to Hamburg Thursday before 8.00am.
Exceptional service.
Reply from Transglobal Express
Thank you David for your 5* review! Thank you for taking the time to leave this review!
Review of Transglobal Express
Package for shipment to Hamburg collected on Thursday, and delivered Friday great service.
Reply from Transglobal Express
Thank you David for your 5* review! I am glad to hear you are happy with the service you received!
Review of TrimmingShop
I complained that my order had not arrived and was told to try tracking the shipment, no assistance at all at this moment in time I still haven't received the shipment. If you use a preferred carrier then you should ensure that they are reliable and held to account when they get things wrong.
Reply from TrimmingShop
Dear David,
I apologise for the late delivery of your goods, but I am glad to see that they have now been successfully delivered.
I have investigated your case and can see that we received you initial mail outside our business hours, on a bank holiday weekend. Unfortunately this meant that when one of our team was able to respond (Bank Holiday Monday) the CS team at DHL were still unavailable until the following day so our Customer Care associate advised to keep an eye on the tracking, however it does seem that they omitted to mention that this would be chased with DHL the following day, for this I apologise.
DHL are usually very reliable but on rare occasions packages will be unavoidably delayed. We have of course refunded the shipping fee paid.
Review of RAJA UK
My order was despatched as promised but the carriers did not deliver on the due day and then failed to ensure that my delivery was one of the first drops the following day. I would have expected a company that misses a delivery would prioritise that delivery for the following day however my delivery did not get dropped off until 3.00pm.
Rajapack should reconsider who they use for deliveries as this experience has made me look at other suppliers.