John Baden

How is this firm still in business.

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I find it quite amusing that XDP email me and invite me to comment on Trustpilot about my experience. This despite fact they have failed to even acknowledge, let alone respond to a formal complaint to them about the sorry saga surrounding our delivery. 1st parcel damaged, they then tried to deliver someone else's parcel, Failed to follow the suppliers revised instructions and finally the replacement delivery was lost for 24 hours.

The text messages you receive about deliveries say please call on, but no telephone number quoted.

The Helpline number quoted on their website is a premium number costing 7p per minute. You will be kept on the phone for 10 minutes before being transferred to an answer machine. This will ask you to leave a message, but this will not be responded to. XDP are using their helpline as a profit centre which I consider despicable.

Item should have been available for collection in store on a Saturday. it had not arrived & on staff at the Tamworth store contacting the distribution centre was advised that there was a known problem with next day Saturday deliveries. If it is known then why has'nt something been done about it. Staff at Tamworth were excellent and did everything they could to try and sort matters out.