SO

Sofia

United States

Reviews

Review of Octopus Energy Germany

Rated 5 out of 5 stars

Octopus Energy great in general, issue with unique situations

Octopus Energy are a great provider. They are very communicative and have clear steps. The only issue was when I requested a move and service transfer. They couldn't locate my address and needed additional documentation. I emailed additional information and didn't hear from them. I called the next day and the agent reviewed my email and told me everything was all set. However, they didn't input correctly my move dates and started the contract at the new address a week too early. UPDATE: 25.09.26 - The agent, Maria, called to solve the issue. She was great, provided a great solution and service! I have updated my score from 3 to 5 stars. I am very impressed!

22 September 2026

Reply from Octopus Energy Germany

Hey Sofia,

thank you so much for your kind review. I’ve already been in touch with you personally to take care of my mistake, and I really hope we were able to find a good solution together.

I’m really sorry again for the inconvenience. If anything else comes up, please feel free to reach out to me directly. I’m your personal point of contact now and will be happy to help with anything that still needs sorting out.

Best wishes ⚡️
Maria & your Octopus Energy Team 🐙🌍

Review of Treatwell

Review of Finimize

Rated 5 out of 5 stars

Fantastic reasearch + great customer service

Fantastic reasearch, funny commentary to lighten up sometimes bad news (due to current geopolitical turmoil) and their customer service is wonderful. Highly responsive and they solve the issues immediately.

10 June 2025

Reply from Finimize

Thanks for the review – and for sticking with us through the good news, the bad, and the geopolitics. Glad the mix of research and dry humor’s landing. Stay classy 😎

Review of Dermstore

Rated 4 out of 5 stars

Great product selection and sales

Great product selection and sales. They provide excellent product guidance and the packaging and shipping of the products is good. Sometimes they send expired products or not accurately show the cost of each product in the invoice, but most of my purchases have gone well and seamlessly.

21 November 2025

Reply from Dermstore

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,
Sue

Review of ROLAND Rechtsschutz-Versicherungs-AG

Rated 1 out of 5 stars

False advertisement of english support and they do everything to avoid accepting a case

They claim to have english service but no one picks up the english line and they fail to return calls. When you request a claim number to start a process they ask more and more questions to avoid giving you a claim until you miss the timeline. Staff is super rude. I am cancelling my contract. Stay away

2 June 2025
Unprompted review

Reply from ROLAND Rechtsschutz-Versicherungs-AG

Hello and thank you for your review! We take your feedback very seriously.

We do indeed offer customer service in English. However, due to an increase in inquiries, we are currently experiencing longer wait times. We understand that this can be frustrating. Please rest assured that we are continuously working to improve our processes for our customers.

We attach great importance to treating our customers with respect and professionalism. Our customer service colleagues usually try to help with all issues in a very reliable and competent manner.

If you wish, please send us an email with your request, your insurance policy number, and your claim number to socialmedia@roland24.de. Due to data protection regulations, we are not allowed to process personal data in the social media team. Messages sent to socialmedia@roland24.de are forwarded directly to our customer service colleagues. We look forward to assisting you!

Best regards from the ROLAND Online Team

Review of deineTorte.de

Rated 3 out of 5 stars

The cake is much smaller than I thought…

The cake is much smaller than I thought and it didn't taste fresh. I expected the cake to be baked the day before shipping not 3 full days ahead.

5 December 2025
Unprompted review

Reply from deineTorte.de

Hello Sofia,

thank you for your feedback. We provide exact measurements for each of our cakes so customers can better estimate the size, as images can sometimes be misleading in terms of proportions. Our cakes have a shelf life of up to 10 days from production to account for such delays.
So you don’t have to worry about the freshness at all.

Leckere Grüße
dein deineTorte Team 🎂

Review of MyExpatTaxes

Rated 3 out of 5 stars

Final product okay but service and troubleshoot is bad

The created forms look good and thorough. However, if you have any issue with the submission the instructions on where to correct the issue are bad. Customer service refuses to reply more often than once a day and they will give you one one correction at a time even if you need several because they can't be bothered to view the issue big picture.

1 July 2025

Reply from MyExpatTaxes

Thank you for your feedback! I'm sorry you didn't have a great experience when e-filing your return.

When submitting a return to the IRS e-filing gateway, the return passes through several checks from the IRS. As soon as one of them fails, the IRS rejects the return without checking for any additional issues.

So, to use a hypothetical example, if there is a mismatch of SSN, birthday and prior year AGI compared to what the IRS has on record, the IRS would not send one rejection with three issues to be addressed, but only one rejection reason at a time, with each having to be resolved one by one.

Review of Dermstore

Rated 2 out of 5 stars

Dermstore system is so automatic they don't care about correcting their mistakes

Dermstore system is being fraudulent about charging amounts differently than advertised or how it is being shown on the shopping cart. I submitted a help request with screenshots of the issues and they did not address my concern, rather just continued moving forward with the order (even though I sent my cancelation request within 15 min of order confirmation).

27 June 2022

Reply from Dermstore

I am sorry to hear of the frustration caused regarding this situation.

I want to assist and get this resolved for you. I have just sent you a message via your account, can you sign in to view this please?

I will be able to get this resolved.

Kind regards,
Matt

Review of Tawkify

Rated 5 out of 5 stars

Taryn is great at listening, helping prioritize and explaining the process. Her match did meet everyone of my first set of priorities!

Taryn did a great job of listening to my goals, priorities and experience and help me distill the best set of priorities and preferences for my matches. My first match aligned with all the goals we set, unfortunately the personalities were not a good match but Taryn has already adopted this feedback for the next match search. I feel understood and like there is a great line of communication with Taryn. I am feeling excited for my next match!

9 June 2022
Unprompted review

Review of Petflow