Dai

Great value - never disapoints

Lovely new apartment, really well laid out to a high standard. Location is close enough for metro access and there are numerous high quality restaraunts nearby.
However,
The top floor is still under renovation and the builders started drilling at 8am - we were not informed that this was happening, or we may have considered booking elswhere.

On arrival the check in process was chaotic as it is app based.
I had paid the city tax up front which the app confirmed. However, the app recorded it as a negative balance which meant i could'nt complete check in prior to arrival.
This resulted in non receipt of the confirmation email with codes to gain access to building (no reception on site to assist)
I ended up phoning the contact number which then directs you back to the bott on whatsapp, that sent me in a frustrating never ending loop for an hour, before the instructions finally were provided.

The options open were not what I expected- its not all about money

We missed the bus by 2 mins due to a late flight from vietnam - no facility to change as in air for 13 hours prior to delay!!
No appeal process or refund application
Avoid at all costs if flying !!!!

Placed an order - waited 4 weeks - chased order before adidas cancelled the order with no explanation - then to add insult they stated refund was not immediate - 14 days
Don't bother with this big company- customer service is so bad - I'm going to under armour !!

Great service, which is why I returned to Travelbag.
From the outset I only had a rough idea of our travel plans, which were quickly turned into reality by the great staff. I even went back to tweak the trip which was no problem for them, despite it being a multiple stop journey.
Thank you so much for turning a dream into a reality

Ordered items from the sale range for winter cycling - The items are high quality at a fantastic price