Plusnet does not appreciate loyalty
I have been a Plusnet customer for over two years. While their technical service was good, their treatment of loyal customers was deeply disappointing.
Due to a family illness, I unfortunately missed the end of my contract. Instead of a fair transition, Plusnet immediately moved me to outrageously high out-of-contract rates. As a pensioner on a fixed income, these charges were a significant and stressful burden.
When I finally spotted the issue, I contacted them, hoping for a resolution. However, the "loyalty" offer I received was still inferior to the deals being advertised for new customers. They had a chance to retain my business with a fair price but chose not to.
In the end, I have switched to a competitor who offered a better, fixed-rate deal from the start. I cannot recommend Plusnet to anyone who values fair and consistent pricing. They seem to reserve their best value exclusively for newcomers, at the expense of those who have supported them. And they insist on inflationary, increased prices during the contract!