AVOID! AVOID! AVOID! AVOID! AVOID! AVOID! AVOID!

On 26/10/26, having very clearly heard and understood my concerns and frank disgust at this company's behaviour and mishandling of the probate of my late Mother, (because I published the truth on Trustpilot – see review dated 24/10/26), the Complaints Manager of this company claimed:

1) The Probate Management would be transferred to a new operative
2) Progress would be made

The truth is that THIS WAS COMPLETELY UNTRUE. The Complaints Manager even misspelled my address - though that would have been forgiven IF THEY HAD JUST PROGRESSED THE PROBATE.

On 30/10/26, the SAME INDIVIDUAL who was responsible for completely mishandling the probate was CLEARLY STILL ALLOCATED TO THE CASE, since he once more emailed authority forms for the release of my late Mother's will IN THE WRONG NAME on no less than THREE PIECES OF CORRESPONDENCE ON THAT DAY! THEREBY ENSURING DELAY AND ZERO PROGRESS WITH THE PROBATE.

Even more sinister was his attempt to obtain signature on Intestacy forms - ATTEMPTING, IT WOULD APPEAR TO NEGATE MY MOTHER'S WILL!!!!

IT IS VERY DIFFICULT TO BELIEVE THAT BEHAVIOUR FROM THE CO-OP IS ACCIDENTAL!!! From reading reviews from other bereaved families, this does not appear to happen again, and again and again to Anglo-British families, composed of pink skinned people.

IT IS VERY, VERY DIFFICULT NOT TO CONSIDER THAT THIS IS RACIST, DELIBERATE PERSECUTION AND VINDICTIVENESS TOWARDS A FAMILY FROM AN ETHNIC MINORITY. Especially after I have made:

1) A Formal Complaint to the Co-op
2) A complaint to the Legal Ombudsman
3) Publicised the Co-op's behaviour on Trustpilot as recently as 24/10/26!

Furthermore, despite the fact this company are well aware that the case has been referred to the Legal Ombudsman, (because I sent them a copy of the complaint letter), they stil insist on persisting in this behaviour.

Since every letter I have ever sent them has my correct details spelt out within the body of the letter, at the end and in my email address, it beggars belief that this realistically is ACTUALLY REPEATED, 'ACCIDENTAL' INCOMPETENCE?

Clearly the Co-op has ZERO concern whatsoever that its mishandling of the case has necessitated formal complaint and has NO FEAR OR RESPECT whatsoever for the Legal Ombudsman and its authority - a worrying situation indeed.

BUT EVEN WORSE - THERE IS ZERO CARE FOR GRIEVING FAMILIES!!!

YOU HAVE BEEN WARNED! AVOID! AVOID! AVOID!

Before any false claims are made that this is not happening:

*****The Case Reference is: H/7591823P/Ryan****