Hi there,

Thank you for informing us about this issue. We fully understand how disappointing it is to receive a damaged item.

The replacement for the damaged item has been processed and the new order will appear in your order list very soon.

We are working with our logistics partners to improve packaging to prevent similar issues in the future and hope to provide you with an even smoother shopping experience next time.

If you have any other questions, please feel free to contact support@joybuy.com. Thank you for your patience.

Warm regards,
Claire
Joybuy Support Team 🌟