Action Taken, Re-verification Completed - Still Awaiting Final Result
Following my review and detailed emails, the Riseworks team reached out quickly and provided a custom re-verification (Persona) link to address the technical integration issue.
I have successfully uploaded all required documents, and the identity verification screen shows success. While things seem to be moving in the right direction, I have not yet received a definitive resolution regarding my Fxify integration status or the release of my payout. I am still waiting for the compliance team to finalize the manual approval and provide proof. I will keep this review updated based on their final action.
I am unable to receive my payout from Fxify solely because of Riseworks. Every single account and verification (KYC) process on my profile is fully approved and marked as ready. Yet, out of nowhere, their live support team sent me a generic message saying, "We cannot work with you," without providing any explanation or context.
How can you fully approve a user's documents and then suddenly block them from receiving their hard-earned money? Your arbitrary decisions and terrible customer support are keeping my funds hostage. This is completely unprofessional and unacceptable. If you do not resolve this issue immediately and release my payout, I will take further action. Stay away from this platform!
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