VARNING
Gillade till en början produkterna och deras kundservice var bra så länge du handlade. När plötsligt inte min leverans kom fram slutade de svara på mail. De hade alltid typ svarat samma dag tidigare när jag önskade någon annan produkt. Fick aldrig pengarna tillbaka för utebliven leverans och noll svar på 5 mail där jag undrade hur vi skulle lösa det eller när jag till slut sa upp prenumeration. Riktig BLUFF! VARNING!
Svar från Froya Organics
Hei Madeleine,
We're truly sorry to hear about your experience.
This is certainly not the level of service we aim to provide, and we're especially sorry to hear that you felt your emails went unanswered.
We'd like to better understand what happened, as we always want to make sure our customers receive the support they need. We'll be reviewing your case carefully and reaching out to you directly by email to investigate why you didn't receive a response and, most importantly, to help resolve everything as quickly as possible.
We sincerely appreciate the opportunity to look into this for you.
Kind regards,
Frøya Organics