Hi Jasmina,
We're sorry to hear that our products didn't meet your expectations.
Skincare is highly personal, and while many customers achieve wonderful results with our products, we completely understand that they may not be the right fit for everyone.
Our balms are intentionally formulated to provide deep, long-lasting hydration, which gives them a richer texture than conventional creams. Because they contain naturally pigmented ingredients, we recommend applying only a very small amount and allowing the product to fully absorb before coming into contact with clothing or bedding.
We're also sorry to hear that you didn't receive the follow-up you were expecting regarding your questions about our company. We'd like to clarify that Frøya Organics is a Norwegian brand. Our founders are Norwegian, and our brand identity and values are rooted in Norway. Like many international companies, our business is registered in the United States, while we operate warehouses in several regions, including Europe, to serve our customers around the world more efficiently. This does not change our Norwegian roots.
We'd genuinely appreciate the opportunity to continue the conversation and answer any remaining questions you may have. We've sent you a request for information through Trustpilot, and if you share your contact details with us, we'll personally review your case and assist you further.
Kind regards,
Frøya Organics