Hello there,

Thank you for taking the time to share your feedback. We appreciate both your positive and constructive comments.

Regarding the verification process, KYC may vary from case to case depending on the verification requirements applicable to an account. These checks are in place to verify account ownership, protect users, and ensure compliance with our security procedures.

With respect to your comments about the games and RTP, we have reviewed your gameplay and did not identify any irregularities. Your overall gameplay was within the expected RTP range for the games you played. RTP (Return to Player) is a long-term mathematical value determined by the game provider over millions of game rounds and does not represent the expected return of an individual session or a short period of play. Because of this, players may experience sessions that perform above or below the theoretical RTP without indicating any issue with the games. Likewise, game outcomes are generated independently, so similar sequences or patterns can naturally occur during random gameplay.

Regarding our promotions, we are sorry to hear that you found them underwhelming. We regularly review and update our promotional offerings, and we appreciate your feedback on this point.

We are pleased to hear that you were satisfied with the withdrawal process and the assistance provided by our support team. Thank you for recognising those aspects of your experience.

Kind regards,
Wild.io Team