Dear Customer,

Thank you for contacting us, and please accept our sincerest apologies for the inconvenience this situation has caused.

After carefully checking with our logistics partner, we’ve unfortunately confirmed that your package was lost in transit and cannot be recovered. We completely understand how disappointing this must be, and we’re truly sorry for the trouble this has caused.

To resolve this promptly, please let us know whether you’d prefer us to issue a full refund for your order. As soon as we receive your confirmation, we’ll process it without delay.

Once again, we deeply apologize for this unfortunate experience and sincerely appreciate your patience and understanding.

Kind regards,

VEVOR Customer Support Team