Dear Gabriella,

Thank you so much for reaching out to share your feedback with us! ✉

We are truly sorry to hear about your experience, and we understand how distressing this situation must be. We sincerely apologize for any confusion regarding the cancellation of your subscription and the charge that was applied. 🌻

We sincerely apologize that our policies were not communicated as clearly as you'd have liked, and we truly understand how that can be frustrating. Please know that it is always our goal to treat our customers with the utmost integrity, and we are committed to improving our communication to better serve you. We want to make sure your concerns are fully addressed, especially regarding auto-renewal. To clarify, we include information about the subscription’s auto-renewal feature not only in our Subscription Policies but also on the checkout page. 🙌

We are committed to making our membership policies as accessible as possible and to treating our customers with the utmost integrity. You can always access and review your subscription details directly in the app by going into “Settings” – “Help and Support” – “Membership.”

We want to make things right, thus, to help us locate your communication with us and find out how we can assist you further, we’ve requested some additional information through Trustpilot. 🌸

Once again, we’re very sorry for any frustration this has caused, and we appreciate your feedback.

Yours kindly, 💌
The Liven Team