Over the past year or so, I’ve purchased two wool overcoats from this company, both of which arrived with defects. Most recently, I ordered a size M overshirt, only to receive something that could com... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have purchased many items over the years and always found the quality consistent. I recently had a size issue with an order received and the customer service were more than happy to have the orde... Se mer
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Ich habe bei Charles Tyrwhitt sowohl Hemden als auch Poloshirts bestellt. Die Hemden machen einen recht soliden Eindruck. Sie halten, was sie versprechen, passen gut und zeigen auch nach regelmäßig... Se mer
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Ordered several shirts and pants (not tailored). They were a touch too baggy/loose. I initiated a return through the online portal, which indicated I had to return then re-order. I was disappointed th... Se mer
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Företagsinformation
Skrivet av företaget
Charles Tyrwhitt endeavours to produce the finest menswear, with timeless style and no compromise on quality. Our collection includes everything from dressed-up formal suits to casual shirts, and all the finishing touches you could need. We want every experience of purchasing with us to be a delight; and we believe so strongly in our products that we offer a full six-month guarantee.
Kontaktuppgifter
Storbritannien
- www.charlestyrwhitt.com
4,0
Bra
5 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 97 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Terrific clothing,great value for money…
Terrific clothing,great value for money and most of all lovely people to deal with
3 november 2026
Omdöme utan inbjudan
Svar från Charles Tyrwhitt
Hi Sue and thanks for the fantastic feedback! We're so pleased that you rate our clothing so highly. It means the world to us that you think so highly of our customer service too, as that really is at the very core of what we're about here at Charles Tyrwhitt.
A very good experience;
A very good experience;
I had to make a return, and they were a great help.
4 november 2026
Omdöme utan inbjudan
Svar från Charles Tyrwhitt
Dear José
Thank you for leaving your feedback with us and I'm sorry to hear that you didn't land the perfect fit on the first try.
Sizing errors are simple to make but resolving them can be just as simple. Should you ever need help of any kind from sizing advice to assistance with your online return, our team, as you've seen, are never far away and can be contacted 15 hours a day via phone or live chat.
Nevertheless, I hope you have an excellent weekend ahead and thanks again for your review.
Best regards
Charles Tyrwhitt
Good... but only if you give it a second try.
Over the past year or so, I’ve purchased two wool overcoats from this company, both of which arrived with defects. Most recently, I ordered a size M overshirt, only to receive something that could comfortably pass for a size L. It fits like a bloody sail. I’ve effectively wasted €50 just to ship an ill-fitting garment across the continent, all because the company can’t get the sizing right. I like their clothes, but a customer shouldn’t have to order everything twice in the hope that one of the items will actually arrive as advertised. They really need to try harder.
4 november 2026
Omdöme utan inbjudan
Svar från Charles Tyrwhitt
Hi Milos and thank you for taking the time to share your experience with us today. We're certainly sorry to see that you have had some trouble with sizing when it comes to certain items, which is obviously disappointing.
An overshirt is a top layer, so will be bigger than a regular shirt - it's more akin to a light jacket, really. In the images online, it is shown in this way, being worn over the top of a normal shirt.
What we'd like to do is provide a refund on your delivery costs, both on the original and replacement orders, which we hope will be acceptable and help to offset the return costs for the larger overshirt.
Those refunds will be processed by our Accounts Team in the next couple of days, and you'll receive them in around a week's time.
We've already taken on board your feedback about the sizing, and that will be reviewed by our Products Team in due course.
Best wishes
Charles Tyrwhitt
My experience with purchasing shirts…
My experience with purchasing shirts has been very good; this was my first order, and I look forward to placing another one but for a first time, it was very good.
Best Regards
27 oktober 2026
Omdöme utan inbjudan
Svar från Charles Tyrwhitt
Hi Spiros and thanks for the fantastic feedback! We're so pleased that your first order with us has gone so well, and that you have been happy with both the quality of the shirt and your overall service experience.
We look forward to you ordering again and being a customer with us for a long time to come.
Best wishes
Charles Tyrwhitt
Very helpful professional response
3 november 2026
Omdöme utan inbjudan
Quick helpful response to email
4 november 2026
Omdöme utan inbjudan
Svar från Charles Tyrwhitt
Thank you for taking the time to leave us such lovely feedback. I'm delighted to hear that you were happy with the service you received, and it's wonderful to see that you were able to go ahead and place a new order, which is now preparing for dispatch.
I hope you love your new shirts, and we look forward to assisting you again in the future!
I do have a couple complaints about…
I do have a couple complaints about this company first of all if you are going to buy the black polo from this company don’t expect it to be a strong black color bur more blueish black. The delivery feedback is horrible never tells you anything just gives a rough estimate also takes a while for the package arrive. The last thing is the unavailable items being sold i was expecting a polo i bought in a certain color but they ran out of stock and wont restock so I'm probably never going to see it. Just overall a bad first time shopping if you are looking to buy polos i recommend some where else instead of having to deal with this hassle and also the quality isn't so great in what they advertised.
3 november 2026
Omdöme utan inbjudan
Svar från Charles Tyrwhitt
Hi Brandon and thanks for taking the time to share your experience with us today. Of course, we're really sorry to see that you haven't had the kind of experience we aim to provide here at Charles Tyrwhitt, and it's disappointing to see the negative comments.
Nevertheless, we always welcome feedback and it gives us a chance to see where we can make improvements - both to our products, and to the service we provide to our customers. We're always looking to be better, wherever possible.
We'd love to have your order number so we can check the specific details, and also to help with any return you might need to make if you aren't happy with the Black polo shirt.
Please know that our Customer Service Team are always here to help, and are just a chat, call or email away. Please don't hesitate to reach out if you need anything at all.
Best wishes
Charles Tyrwhitt
Great customer service and quality goods
I have purchased many items over the years and always found the quality consistent.
I recently had a size issue with an order received and the customer service were more than happy to have the order sent back with a pre-paid label and correct size items sent out.
The customer service team kept me up to date through the whole process.
I will continue to use them.
2 november 2026
Omdöme utan inbjudan
Svar från Charles Tyrwhitt
Hi saj100 and thanks for the fantastic feedback! It really means a lot to us when we read such positive reviews from very happy customers.
Our Customer Service Team are always here to offer their full support, and to ensure any issues are promptly addressed and resolved in the best way possible. You'll find us ready and willing to help, whether that's through live chat, telephone or email.
We're glad that everything went smoothly and look forward to you continuing to shop with us.
Best wishes
Charles Tyrwhitt
Excellent company to deal with
Excellent ordering system. Lovely quality shirts. Brilliant customer service. Prompt & efficient company to deal with.
3 november 2026
Omdöme utan inbjudan
Svar från Charles Tyrwhitt
Hi Elaine! Thanks ever so much for the truly lovely and positive comments! We're thrilled that you have rated us so highly on all fronts, and that you have been very pleased with the quality of both our shirts and customer service.
Those two things really do go hand-in-hand for us, and we're committed to always supporting our customers 100%.
Thank you for your continued support.
Best wishes
Charles Tyrwhitt
I would avoid the Pure Merino Quarter…
I would avoid the Pure Merino Quarter Zip - Spent £79.99 on one only for it to develop a massive hole after first wash.
I followed washing instructions and there are no issues with my machine. If it requires a gentle wash / hand wash, it should say this!
3 november 2026
Omdöme utan inbjudan
Svar från Charles Tyrwhitt
Thank you for taking the time to provide this feedback, although we are sorry you are disappointed your Merino Quarter Zip Jumper developing a hole after the first wash, this should not happen if washed as per the instructions.
So that we can investigate this matter and work towards resolving your concerns, please can I ask you to respond to the information request I have issued? Your details will not be shared publicly, and will only be used to allow me to identify your order/account details.
Please remember, each order is covered by our 6 month guarantee with cost free exchanges and we hope to hear from you soon, so that we can work towards resolving this matter.
Update - thank you for providing your details! We'll be in touch via email shortly to help further.
Best wishes
Charles Tyrwhitt
Great customer service
I am a returning customer that finds their clothes of very high quality. I ordered a blazer that was on special and unfortunately the discount wasn’t applied when I checked out I contacted customer service to see if there was something that could be done and I am extremely impressed with their extremely rapid efficient and high-quality Customer Service. They made the process extremely efficient and very attentive to providing excellent customer service even though they didn’t have too. I appreciate their diligence.
2 november 2026
Omdöme utan inbjudan
Svar från Charles Tyrwhitt
Hi Karina and thank you so much for the fantastic feedback! We're over the moon that you rate the quality of our products so highly, and it's also wonderful to know that we've provided you with excellent service when needed.
We're always here to provide our full support, whether that's before, during or after a purchase. You'll find our team ready and willing to help, and always with a smile and a friendly attitude.
Thank you for continuing to support us.
Best wishes
Charles Tyrwhitt
Excellent quality product and prompt…
Excellent quality product and prompt delivery
2 november 2026
Omdöme utan inbjudan
Wirklich ein ganz toller Kundenservice
Wirklich ein ganz toller Kundenservice, die Mitarbeiter reagieren sehr schnell auf Fragen falls man also irgendwelche anliegen hat wird man auf jeden Fall nie im Stich gelassen sondern sie finden immer eine super Lösung um es einem so angenehm wie möglich zu machen dafür war ich sehr dankbar kann ich nur weiterempfehlen!!
2 november 2026
Omdöme utan inbjudan
Svar från Charles Tyrwhitt
Vielen herzlichen Dank für das wunderbare und freundliche Feedback zu dem Service, den Sie von uns erhalten haben. Es bedeutet uns wirklich sehr viel, dass Sie unseren Service so hoch bewertet haben, und zu wissen, dass wir immer für Sie da waren, um Ihnen die Hilfe zu bieten, die Sie gebraucht haben.
Wir wissen Ihre freundlichen Worte und Ihre Unterstützung sehr zu schätzen.
Mit besten Grüßen
Charles Tyrwhitt
World class customer service
I had zero wait time and asked an AI agent one question who then transferred me immediately to a human customer service employee. She helped me straight away, this has to be the best interaction online for assistance I have ever had, in fact, it betters most in store experiences with the majority of other retailers.
2 november 2026
Omdöme utan inbjudan
Svar från Charles Tyrwhitt
Hi Conor and thanks for the great feedback! We're really pleased that our team took excellent care of you, being there exactly when you needed them and answering your query.
Our team really do care about offering excellent customer service, and we'll be only too happy to help with any issues or questions.
Best wishes
Charles Tyrwhitt
Appalling Customer Service
Reposting this complaint as unsurprisingly I have heard nothing from Charles Tyrwhitt. I would strongly recommend to anyone reading this to avoid this retailer - their customer service is appalling.
I now require the original £165 plus interest plus a payment for distress and inconvenience. My next step will be to ascertain the email address of anyone senior that I can find and email them direct.
In July of this year I returned 5 polo shirts and requested a refund. The refund was supposedly processed on 4 July but to date I have not received the payment of £165 to my Barclaycard.
I went into the store twice to query this and each time was told to phone their accounts department, which I did on both occasions. The department even emailed me confirmation that the refund has been processed and told me to contact Barclaycard. This I have done and I can confirm that the payment has not been received.
Charles Tyrwhitt has £165 of my money which is obviously accruing interest every day. I would strongly recommend that you avoid this retailer in case you have to return any items.
If anyone from Charles Tyrwhitt see this review I would be grateful if you could escalate this complaint.
Regards,
Warren
4 juli 2026
Omdöme utan inbjudan
Svar från Charles Tyrwhitt
Thank you for taking the time to leave us another review on Trustpilot.
I'm very sorry to hear that you are still unable to locate your refund for your order. However, as confirmed in our response to your previous Trustpilot review six days ago, the refund has been successfully processed on our side.
I can also see that our Customer Service team has been in contact with you on several occasions regarding this matter. We have previously provided you with a refund confirmation letter from our payment provider, Adyen, containing all the relevant details of the £165 refund.
If the funds have still not appeared in your account, the next step would be to contact your bank directly and provide them with the refund details so they can investigate and trace the transaction.
Our finance team have triple checked your refund and advised that it has not been refused or reverted.
To assist you further, I have emailed you the Adyen refund confirmation letter again, which contains all the information your bank should need to look into this for you.
I sincerely hope this helps resolve the matter, and thank you for your patience and understanding.
Svar från Charles Tyrwhitt
Thank you for taking the time to provide this feedback, we are pleased you found our customer service team to be friendly and efficient and hope you will enjoy your order once received.
Placed an order for three shirts and a…
Placed an order for three shirts and a belt for $325.01. I paid using my card. I received a confirmation text message from my bank and a confirmation email from Charles Tyrwhitt, expecting to receive my order on 11/07/26. I received an email the same night that my account has been flagged, asking me to call them to verify my identity. They started asking for card details. I figured I'd buy three shirts and order more for 2-3 weeks worth of work shirts. I had to cancel the whole thing as I found the way my order was handled to be distasteful. Too bad their products looked terrific.
31 oktober 2026
Omdöme utan inbjudan
Svar från Charles Tyrwhitt
Hi Q A and thank you for sharing your experience with us. We're sorry that your order was cancelled, and for the disappointment that has caused.
It's important to us that we are protecting both our customers and the business, and as such we do undertake additional security checks on occasion. That is mostly on first-time purchases, where we can't validate certain details using the tools at our disposal.
Unfortunately, that was the case with your purchase. The card used is registered in a different country, and not at the billing address entered on the website when placing your order.
We could certainly resolve this by confirming details over the telephone, as we wished to do, but understand you didn't wish to provide them.
If you do look to order again, one option would be to use PayPal. As they have their own robust checks in place, we do not need to perform additional ones ourselves.
Best wishes
Charles Tyrwhitt
The guy I dealt with was super fast
The guy I dealt with was super fast, efficient and courteous. Best possible service
1 november 2026
Omdöme utan inbjudan
I have just completed my third order…
I have just completed my third order within the month with CT. The shirts are next level in quality and appearance. It amazes me that these types of shirts do not cost twice the price! Their customer service should be the format for all businesses wanting to please their customers. Great job CT!
26 oktober 2026
Omdöme utan inbjudan
Svar från Charles Tyrwhitt
Hi Tim and thank you for the fantastic feedback! We're so thrilled that you rate our shirts so highly and have just made your third purchase with us. Your loyalty and love for our shirts is hugely appreciated.
We love nothing more than to see customers enjoying our shirts and range of other products, and hope that you'll remain with us for many more years to come.
Best wishes
Charles Tyrwhitt
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