Argos Credit Card Omdömen 

Late charge added because they swapped days, terrible company - I made a payment 26th am but because the statement came out 26th at lunchtime my payment was allocated to the prior month!!!

Paid off argos account in full. Keep getting monthly payments still. Cant get in touch with any human at customer services to stop it. Just keep going round in circles with their automated robot on the phone lines. Will never take credit with them again. Awful service that penalises those that refuse to build up interest and debt.

Useless, absolutely useless. Its extremely difficult to make a payment . the app crashes, doesn't interact with my banking app. Last month I received a late payment charge, the 1st time in many many years, but it was not for the want of trying, I simply couldn't make a payment
Thankfully this months payment isn't due for another 7 days, as it will probably take that long to get a payment through. It's as if they don't wish you to pay.
Had the old style Argos card for many years and no issues whatsoever, but now... Will probably settle the account next month, cancel my account and never buy anything from Argos ever again.

Unusable! It asks me to open my.banking app to make the payment, so I do this, then, nothing. Nothing happens, no way to approve the payment. Argos Pay Times out and says the payment has been canceled and asks me to go back for alternative ways to pay so I go back, but it doesn't give me any alternative ways to pay, so I go round and round and round in circles, till eventually I get an option to pay with my bank card, but how did I get to this option? I have no idea, so next month we go round and round again. I won't be buying anything on credit with Argos again. The old app was perfect I could make a payment within seconds. This new one is useless, sort it out!!

Hard to make payments now its like they don't want you to pay on time. Old system was so much better then this rubbish app that don't want to take payments. Absolute rubbish

DO NOT trust the digital Argos Pay system. Since the transition by NewDay the system has been plaqued with severe glitches, app login errors, and broken automated phone lines.

The biggest danger for customers is payment allocation. Even when staff explicitly promise that your payment will go toward an existing Buy Now Pay Later (BNPL) plan, the system misallocates the money to plans months/years into the future, manafacturing unfair interest rates and defaults.

Worse still, their customer service shows a complete disregard for the FCA consumer duty rules. As a declared medically vunerable customer, I was given misleading financial advise then completley hung up on by an agent while in distress.

WARNING TO ALL CUSTOMERS If Argos Pay or NewDay rejects your complaints or blames your bank for errors, do not give up!

If you have had a final response/rejection letter or have waited over 8 weeks for a response to a complaint, Bypass their customer service entirely. Take your case timelines and any call recordings ( it is important to record these calls to customer service agents ) straight to the Financial Ombudsman Service (FOS). The Ombudsman can force them to wipe out unfair interest, clean your credit file, and pay compensation.

Many cases are already finding there way to the Ombudsman for investigation. The FCA are also aware of the multitude of complaints from customers. Argos Pay NewDay credit is setting people up with charges, and interest by mis allocating your money, causing foreseeable harm.
Reporting them to higher authoritys for investigation is the only way to get this problem sorted for everyones financial safety.

Awful payment gateway. I was unable to register my account for 2 months due to not recieving an access code in the mail. Numerious attemts to resolve via vhat bot and sitting in telepho e queue. Ebded up with Argos saying I was 2 payments behind and added negative info on my credit file. Took half a day to finally get access to the portal. Complained to Argos and asked for negative info to be removed as it was there fault they refused. Today I got an email sayi g I was in default even though my account was upto date over a week ago. Terrible service never had this issue with old system. There glitchy useless app and poor customer service has left my credit score in tatters.. thanks Argos I never asked for your new rubbish app.

Just rubbish. Just want to clear my balance. It crashes. Rubbish. Why bother with it. Complete waste.
Fancy putting a app out there this bad. Truly amazingly bad 🤣

Absolutely terrible, I am trying to pay my bill, can’t access my account as it won’t let me put my password in and has now blocked me. I have used Argos for years and always paid on time, last month I was charged £12 for late payment as I couldn’t get on the system. Absolutely shambolic, what have Argos done. I think when I’ve paid my bill, if I can get it to work that will be it for me. Such a shame I think they will end up losing a lot of customers.

BNPL just seems impossible now and trained calling but their customer service team were completely useless even when being told how so many customers are experiencing the same problem

I paid the amount they requested way before the deadline
Then the day after I paid another amount
Way more than what was needed just so I would be in credit etc
They then asked for £1.68 interest payment I paid £10.00 instead of the £1.68
They then blocked my account from me spending until the balance was cleared
The amount they asked for was £1.68
So I paid just the £1.68
Then few days later they are now asking me for 0.03 pence
And they also threatened me that they would inform third-party like credit history if I didn’t pay it I’m not happy
I spoke to on live chat and they were not bothered in one bit and also couldn’t give me a straight answer they couldn’t see what the fuss was about. I said I didn’t want it to go onto my credit history as a non-payment when I paid it.
I’m going to be paying up and leaving this
Not very well run company
It was all good until Argos pay took over

I will NEVER be using my argos card ever again. They have completely ruined a good service. I never had a problem, paid on time always, got all the emails about the company moving over, i was having problems so i emailed and emailed no response, by the time i got a letter in the post i was unable to log in to either applications and finally got in to see id been charged multiple late fees! unbelievable and the fact i still haven't received a single email back says it all. aside from that ive had multiple problems with different orders, claiming they are in stock right now and once the order was placed “available to collect next friday” (and then obviously you cant get the money back for 3 years and until you give them your firstborn child) thanks argos!

I returned an item to Argos that I had bought on credit, and for whatever reason £9.99 was left remaining on a payment plan of 9 months. Contacted Argos and they told me to contact Argos Pay, and Argos Pay said it was an Argos problem. Long story short, the next payment made was used to clear that £9.99 balance on an item I returned. Also noticed Argos Pay had removed the end date of payment plans from the app so it was very easy to miss final payment dates. Account closed, card cut up despite the account being held for 20 years. Done with both companies - thankfully.

Utter trash! They tell you what to pay you pay this and then they send you threatening messages and block your account for paying what they tell you to pay! What a joke of a company you are!

If I could give it zero or negative I would. Piss poor is genuinely polite. The app is film of glitches and it creates a situation when you cannot use your card. I had balance that left me 500 pounds but I got declined, declined a 18 pound service in Sainsbury's. The worst thing ever done when it comes to customer service. But then it's hardly surprising. Money for those above first. Like I said piss poor is polite

Absolutely 💯 crap now its a pain to pay
Plus just tried ordering a 65" tv off argos with argos pay basically got kick out right at the end by argos pay by texting saying if this was not you
You will be temporarily blocked
What a bloody joke
Never had a problem before this take over
So still can not order my tv plus just keep being on hold with argos pay

Argos you will lose a lot of customer with all this problems

Needs to be a zero. New day changed my credit limit without telling me and then told I was in persistent debt. I’m not and I was always overpaying every month.
They took over in April and this is the trouble they’ve caused! No way am I impressed!

Do not get anything from Argos now they have been taken over you will be sorry worst app everything is really rubbish

Absolutely horrendous. I’ve had an Argos card for five years and it was absolutely brilliant. It gave you the opportunity to purchase things from Argos without paying interest and that gave you a reason to shop with Argos even though they’re more overpriced than places like curry’s and online brands.

Now Argos Pay has absolutely no features you will be spending money with an absolutely low rated shop and you will be paying 30% interest for it.

When I pay my last payment plan in September, I will be closing my account and I will not be looking at Argos ever again. They removed the one good thing that they had going for them and giving people incentive to shop with them obviously they were not making money from interest however your purchases must’ve been at a higher rate when you offered this service.

Please look at other companies it’s no longer with the hype and I guarantee Argos will see a decrease in people that have an Argos card/Argos Pay account

If I could give 0 stars I would.
Firstly they have changed to payments every 25 days instead of every 28 days. This was not made ABSOLUTELY CLEAR in the change over from Argos card.

Secondly, The Argos Pay App is absolutely useless, you are supposed to be able to change your payment date but no matter what day I've tried to this, it's not allowing it meaning I have to spend time phoning up to speak to someone each time.
The people on the phone have such strong accents and for someone like me who struggles with deciphering language through accents or additional noise, it is impossible to understand what they are saying and incredibly upsetting and I've ended up in tears because I can neither tell if they understand my issue or if they do but I can't understand what they are trying to tell me.
Once I have paid off my balance I shall no longer be using Argos for anything.
Being expected to pay every 25 days rather than every calendar month is a terrible idea and not consumer friendly as most people only get paid 12 times a year not 13.
Can't even speak to a supervisor or make a complaint properly as they have to pass on the message and only if the customer service deems it worthy will they talk to you about it apparently.