MOHD - Mollura Home Design Omdömen 

I bought a few things months ago, and they should still be under the protection of warranty (24 months as shown on the website). They used to have a real person speak to you when contacted through online chat, and respond in a sec, but now they do have AI. And, all my emails are being ignored. Can do better!

I ordered a Seletti table from Mohd.it. Unfortunately, the item was not immediately available, but the customer service team made a real effort to ensure that I received it directly from the manufacturer.

What I especially appreciated was that I was kept regularly informed about the status of my order throughout the entire process. Delivery took a little longer than expected, but this was due to the manufacturer, and Mohd.it took excellent care of everything along the way.

Now I’m even happier to finally have my table! Thank you very much for the great service and personal support. I would definitely order from Mohd.it again.

I purchased a wall clock that was delivered to my home by courier. Unfortunately, after assembling and hanging it, we discovered that it was not working.

I contacted customer service, and reporting the issue was quick and easy. Fortunately, my case was handled by Giulia, who dealt with the problem promptly, professionally, and with great kindness. A replacement mechanism was ordered for us and delivered by courier. We installed it, and the clock is now working perfectly.

I was initially a little hesitant about making such a significant purchase online, but I was very pleasantly surprised by the excellent level of service I received. The entire process was handled efficiently and with such courtesy and care.

Thank you, Giulia, for the wonderful service!

Sehr schöner Tisch und netter Kontakt mit dem Verkäufer...TOP

I received a broken product, damaged, it was a probleme of the brand. Otherwise the packaging was very good.

After sending all the information, MOHD took care of the problem, even called me to find a suitable solution. They are a honest and serious, It can take them a day to answer but they respond to your request.
Very nice customer services and took the time to answer my multiple mails, even if I wasn't very patient.

I recommand buying on their website. The product was sent fast.

MOHD are a professional team. We have purchased numerous items over the past year. Their customer service communication via email and phone has always been prompt, with any issues resolved timely and favourably. We recommend MOHD online shopping because we trust them for purchases of any luxury items!

Prodotto perfetto ,spedizione curata . Sono stata seguita da alberto che con un piccolo problema suintempindi spedizione e sempre stato presente attento gentile ed efficiente.super consigliato
Ordine QUOTSO277391

This company has the worst customer service ever experienced. I have put in an order which has been delayed with no delivery date and no information as to when it would be delivered.

I have tried desperately to contact them to cancel my order by all means possible and have recieved no response.

DO NOT BUY FROM THIS COMPANY.

I am extremely disappointed with my experience with MOHD.

I purchased a Nemo Lampe de Marseille Mini Wall Lamp from MOHD (Order #ECOMMSO233701). When I received the lamp, I discovered that parts No. 3 and No. 7 were missing from the package.

These parts are required for installation, meaning that the lamp cannot be installed or used at all.

I contacted MOHD customer service immediately after discovering the missing parts and clearly explained the problem. However, despite reporting the issue, I have been left waiting without any meaningful response or concrete solution.

This is particularly frustrating because this is not a minor cosmetic issue. I paid €356.89 for a complete and usable product, but what I received is incomplete and impossible to install.

For a retailer specializing in high-end designer furniture and lighting, this level of after-sales service is unacceptable. When a customer receives an incomplete product, arranging replacement parts should be handled promptly rather than leaving the customer repeatedly chasing customer service for an answer.

I expect MOHD to send the missing parts immediately at no additional cost and provide me with a specific shipping date.

Until this issue is actually resolved, I cannot recommend purchasing from MOHD.

I will update this review if MOHD eventually provides the missing parts and resolves the issue properly.

Ho acquistato varie cose quest'anno, in ordini diversi. Sono sempre rimasta soddisfatta sia per gli arredi, sia per le comunicazioni tempestive ed efficaci. In particolare vorrei segnalare l'esperienza superpositiva con Fabio, del servizio clienti, che mi è venuto incontro in tutti i modi riguardo alla spedizione, riuscendo a farmi recapitare alcune parti arrivate in anticipo e a conservare invece in magazzino un pezzo che sarebbe arrivato in nostra assenza durante le vacanze.

Tuve una experiencia negativa con Mohd. Para el pedido, que en principio tenia que llegar en una semana, se cambió la fecha de entrega a 3 meses.
Puse una reseña negativa en esta Web.
Les envié un mail, solicitando la anulación del contrato y devolución del dinero pagado...
A los pocos días se pusieron en contacto conmigo y me lo devolvieron.

Though I had an initial issue with my order, Yosbell and Fabio ultimately took responsibility and made every effort to resolve it satisfactorily. I appreciate their help and follow-up.

First experience with MOHD and I couldn't be happier. The assistance and help I received from Angela before my purchase was a 5/5 alone. 100% satisfied with my chair as well, which is a lovely bonus. :)
Thank you once again and until next time.
Ciao!

Wir haben eine verhältnismäßig teure Bestellung eines großen, sperrigen Pakets getätigt und waren sehr zufrieden mit der zügigen und einwandfreien Abwicklung und Lieferung durch den Anbieter. Ein kleiner Mangel am Produkt konnte zügig und professionell geklärt werden. Wir würden hier definitiv wieder bestellen. Super Kundenservice - vielen Dank, Fabio!

Ho avuto un problema con una lampada che avevo ordinato, ma devo dire che l'assistenza clienti mi ha davvero soddisfatta.
Il Signor Oreste si è dimostrato molto gentile e disponibile, seguendo la questione con attenzione.
Azienda seria.

Excellent Packaging and Customer Service

I ordered a sensitive and fragile item from Italy for delivery to Kuwait. The first shipment was unfortunately damaged during transport, but the company responded professionally and sent me a replacement.

The replacement was packaged extremely well and arrived safely despite the long-distance journey. I really appreciate the care they took with the packaging and the excellent customer service throughout the process.

Thank you very much.

Not impressed at all. I placed an order because the delivery date shown was July. AS SOON as I had paid, the delivery date changed to early August. After no delivery in early August I checked and the tracking told me it’s delayed (no confirmed date). I asked for an update and was sent an email saying ‘good news the items are now in transit to MOHD warehouse’ meaning THEY will only receive them next week -no indication of when I will receive them. I asked for a clear deliver date - nothing…. I gave up and asked for a refund…. silence…

I highly recommend MOHD.it to anyone looking for authentic designer lighting and furniture.

Their selection is outstanding, with very competitive prices on premium designer lamps. Most importantly, everything is 100% genuine, so you can shop with confidence.

What impressed me the most was their best-in-class after-sales service. The team was professional, responsive, and genuinely committed to resolving my issue, which made the entire experience even more reassuring.

I’ll definitely be purchasing from MOHD.it again for my next designer lighting piece. If you’re looking for beautiful, authentic lighting for your home, don’t hesitate to give them a try—you won’t be disappointed.

MOHD è assolutamente il TOP per chi vuol acquistare oggetti di design, sono onesti, precisissimi e sempre disponibili, cosa assolutamente non comune.

Ho ordinato una poltrona il 29/30 maggio e il sito prevedeva una consegna entro 4/5 settimane.
L'ordine è stato fatto nel negozio di via Turati; al momento dell'ordine mi era stato detto che, vista l'urgenza che avevo rappresentato fin da subito, avrebbero sollecitato per averla prima.
Dopo un mese e mezzo sono passato diverse volte, ricordando l’urgenza e mi è stato detto che il sito non era attendibile e ci sarebbero volute 6/8 settimane.
Sono abbondantemente passate anche le 8 settimane, ho fatto diversi solleciti verbali - passando per il negozio - e anche scritti direttamente alla venditrice (senza alcun riscontro nonostante avessi riferito che sarei dovuto partire per le vacanze e mi sarei dovuto organizzare).
Oggi, finalmente, la direzione centrale, con un messaggio precompilato, ha comunicato che la consegna è in ritardo (ovviamente non ha precisato l'entità del ritardo visto che, peraltro, il modulo era precompilato).
Per carità, può accadere... forse, però, avrebbero dovuto essere un po' più trasparenti anche per evitare di far pensare che questa sia una prassi per attirare il cliente (lato mio, ero stato anche in altri negozi e visto che mi era stato promesso un tempo di attesa minore avevo scelto mohd).