Woodpecker Flooring Omdömen 

Thomas Brown is very friendly and is always available if needed. Woodpecker flooring is a great product which I am happy to recommend.

Woodpecker Flooring is a fantastic product, brilliant quality and fast delivery. Their customer service is brilliant especially Thomas Brown, I can't recommend this company enough!

You must go to the showroom it’s is very impressive. The staff were really helpful and showed us lots of options. There is a QR code for all different floor types explaining how it’s to be laid, (which was very useful) Most important, the wood is of the highest of quality and looks fantastic. Very pleased and would highly recommend Woodpecker.

Very high quality, love the attached underlay.

Tom the rep is brilliant, always very helpful and supportive. Very knowledgeable too

NOT WORTH ONE STAR

Avoid at all costs!!

The product is truly terrible, I’ve been having the exact same issues at the majority of the customers that have also reviewed this poor product and also dealing with a complete lack of accountability from Woodpecker.

I had to renew my flooring after just under 4 years. Woodpecker guarantee is not worth the paper it's written on.

Please avoid spending your hard earned money with this company.
You will be saving your money.

Your reply to my review states to contact you to help resolve, I have sent you the emails from my complaint, unfortunately the help is not there, you will see the reply from Woodpecker was slow and I had to chase for updated throughout. I look forward to your review on this .

I advised the sub standard flooring was being taken up before they had chance to inspect as the tradespeople brought Installation of my new flooring forward by a few days, WOODPECKER did not advise if this was happening they could not look into my complaint however they had several images as per their request??? Absolutely shocking disappointed lack of service and contability of poor quality flooring.

Latest response from Woodpecker below???

Thank you for taking the time to share your feedback. We understand that having to replace your flooring after several years was frustrating and appreciate your disappointment.

We would, however, like to clarify the circumstances surrounding your complaint and our response.

Following the concerns you raised, a visit to your home was arranged for 13th July so that we could inspect the flooring and investigate the issues reported. When we called on 10th July to confirm the appointment, we were informed that the existing floor was being uplifted over the weekend, ahead of a new floor being installed on the Monday.

Unfortunately, once the floor had been removed, it was no longer possible for us to carry out the planned inspection. Our technical assessment requires the flooring to be inspected in its installed condition, allowing us to assess the floor alongside the subfloor, installation, expansion provision and environmental conditions. This is necessary to establish the cause of any reported issue and determine whether it is related to the product or other factors.

We therefore could not complete the investigation or reach a conclusion on the complaint because the floor was no longer available to inspect. Had the flooring remained in place until our arranged visit, we would have been able to carry out that assessment and investigate the concerns fully.

We also acknowledge your comments regarding the time taken to respond and the need to follow up for updates. We take this feedback seriously and are continually working to improve the way we manage customer complaints and communication.
We appreciate that this was not the outcome you were looking for, but we hope this clarifies the steps that were taken and why we were unable to investigate the flooring further.

Best wishes,
The Woodpecker Flooring Team

AVOID THIS COMPANY

Had this flooring for 3 years now, within the first year the floor had chipped, now loads of the flooring is chipping and coming apart, avoid

We had a woodpecker floor fitted by wrens six years ago.
It was called brecon with a 25 year guarantee.
Basically it just started to break up at the joints, with pieces coming away.
We contacted wrens who said you need to contact woodpecker, they asked for us to submit pictures of the flooring which we did and we have heard nothing since.
We are totally appalled by the service we have received by both wrens and woodpecker.

Through an experienced installer we decided to have Woodpecker Stratex Camel Oak SPC flooring throughout our 4 bedroom 2 story house.
We have to date completed installation on approximately 40% of our home.
in the past weeks we have experienced repeated detachment, splitting and cracking of the overlay on to the Woodpecker proprietary aluminium bullnose cappings on the staircase (10 out of a total of 23 to be installed have been completed).
We approached Woodpecker - not to criticise, not to make any kind of claim (which in any case would have had to go through the installer) - in order to gain assistance on:-
1) Whether Stratex SPC was suitable for curved installations on bullnose cappings.
2) If not, could they propose an alternative - say LVT - with an identical visual appearance and quality that could be used.
3) Whether the double sided adhesive tape on the bullnose was sufficient, and fit for purpose.
4) If not, then could they propose a suitable alternative, e.g. high temperature contact adhesive.

While they were initially responding to our queries, as soon as the above questions were asked, which once again I stress were never criticising or claiming from Woodpecker, they went totally 'radio silent' despite several attempts to get aid from them.
We are now looking ourselves to find a suitable option for the bullnose facings, as well as a similar looking alternative SPC from an alternate supplier to complete the remaining 60% of the house. Fortunately the layout is such that old and new will not butt against each other.
Extremely disappointed in Woodpecker, and would not recommend anyone to invest in any of their products.
Having read the reviews of previous posters, no doubt an 'AI Bot' called 'Theo' will respond with an extremely sycophantic placating message.

'Caveat Emptor'

I've had a woodpecker floor down for over 10 years now and the quality is second to none. I called back into them recently as I needed some support with supplying some extra flooring for some other rooms and...well, let's say this, I wish all companies had service like them. These days, it's hard to find a business that actually cares about it's customers, but these people do.

Amazing product, great quality and aftercare

Problem dealt with very quickly and efficiently.
New mop now paid for and delivered in a few hours, amazing service
All by email with Isabel.

Flooring lifts and separates after being down for 2 years, after making several complaints we are getting know where whoever you speak to is not interested. My advice...... Do not buy this product!

I ordered a sample which arrived very quickly, and when I had a follow up query the response was immediate, friendly and comprehensively resolved my problem.

Great customer service - always going the extra mile to help us out. And the flooring is absolutely perfect. We got samples from everywhere, but Woodpecker were the best. And they look even better now we have the full sized planks and everything's being fitted. Thank you, so much. You've made our house even more of a dream home.

Simply marvellous - Yorick went above and beyond in helping us source some flooring - professional company - I highly recommend working with Woodpecker Flooring.

I'm really disappointed with the experience I've had with Woodpecker regarding the Brecon Seashell Oak flooring we purchased through Wren Kitchens.

The flooring was installed in December 2024 and cost us £1,407.99 including the door trims, plus another £800 for professional fitting.

The scratching started within the first year and has continued to get progressively worse. We have one medium-sized dog and the flooring has had normal everyday use. We previously had traditional laminate flooring with the same dog and never experienced anything like this.

The flooring was described as “pet friendly”, which was one of the reasons we felt it would be suitable for our home. However, when I questioned what “pet friendly” actually means, I never received a clear answer.

I completely understand that no flooring is going to be completely scratch proof. My issue is the amount of deterioration after just 17 months. For the price we paid, I don't believe it's unreasonable to expect a better level of durability.

Woodpecker's response was that the scratching wasn't a manufacturing defect and was excluded under the warranty. I appreciate that there are warranty exclusions, but I felt my actual concerns about the quality, durability and the “pet friendly” description weren't properly addressed.

The whole situation has left us potentially having to replace flooring that we've only had for 17 months, despite already spending £800 having it professionally fitted.

We're now potentially taking the matter further through the Furniture & Home Improvement Ombudsman.

It's really disappointing because we chose what we believed was a quality product and expected it to last for many years, not to be in this condition after such a short period of normal use.

I'd strongly recommend anyone considering this flooring to look carefully at what “pet friendly” actually means before making a purchase.

The product has chipped over four years despite being put down by a professional fitter.
All the people l have spoken to had the same experience, the warranty is a joke and all the company has tried to do is find reasons to blame us.
Do not buy this product, getting written assessments prior to taking action at a small claims Court.

ONE STAR is a star too many..
I would not recommend Woodpecker Floors based on my experience.

The flooring I purchased now has significant decorative defects.

Although Woodpecker arranged an 'inspection', it was an inspection by Woodpecker themselves and I was left with the impression that they had no intention of accepting any responsibility from the outset. Despite the condition of the flooring, they never mention to product at all and I felt the inspection was simply used to justify that position rather than objectively assess the defects. Our flooring had been correctly installed by a qualified carpenter, for example.

The most disappointing part of the experience wasn't just the damaged flooring -it was the lack of customer care afterwards. When you invest in a premium flooring product, you expect the manufacturer to stand behind its quality and treat customers fairly if something goes wrong. Not to attempt to mislead them into thinking they'd find a solution. Luckily, we saw through it at their visit.

I would think very carefully before purchasing from Woodpecker Floors, as my confidence in both the product and the after-sales service has been lost.

Its a shame that people who have had the same experience have seemingly given-up after the woodpecker's own inspection and my advice to them would be to continue. Its the manufacturers issue to resolve.

My advice to anyone considering Woodpecker is to look beyond the deals, the marketing and glossy photographs. Read the warranty carefully, understand exactly what evidence may be required if something goes wrong, and research how warranty claims are handled by this company as thoroughly as you research the flooring itself.

I found it difficult to reconcile my own experience with some of the positive reviews online. I would encourage prospective customers to read reviews across multiple independent platforms and pay particular attention to customers' experiences when things don't go to plan. This gives a good insight into which experiences tell the full picture. That's when you really find out how a company treats its customers.

Woodpecker flooring was recommended to me by my builder when I started my downstairs refurb. On his advice I went with the classic range. Woodpecker were kind enough to send many samples via MKM where the floor was purchased. It is absolutely gorgeous and I ended up with the classic range in natural oak. The finish and quality is lovely. My joiners loved working with the woodpecker flooring. It is worth spending that bit extra for something that is hopefully going to last me now. Timeless. Thank you for your help at Woodpecker for sorting my warranty email that hadn’t arrived- helpful and friendly and sorted within 10 minutes.