Abdullah was great throughout the onboarding process! He was very helpful, patient, and walked me through everything step by step. He answered all my questions clearly and explained things in a way th... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Tove has been absolutely fantastic. She’s been incredibly helpful, attentive, open to honest feedback, and genuinely interested in understanding where we are and how she can support us. I really... Se mer
Företaget har svarat
Dopo 1 anno di utilizzo devo dire che siamo molto soddisfatti. Ogni mese ci sono novità che permetto di aumentare la nostra efficienza operativa e di conseguenza migliorare il servizio che offriamo.... Se mer
Företaget har svarat
We had a great experience working with Charu during our migration to Guesty. She was incredibly helpful throughout the entire onboarding process, always taking the time to answer our questions and... Se mer
Företagsinformation
Om Guesty
Skrivet av företaget
The engine inside your hospitality business
Guesty is the world’s #1 AI-driven platform for short-term rental property management. Whether you have a single Airbnb or a global enterprise portfolio, you get the tools and intelligence needed to manage and grow your business.
A unified command center
Managing calendars, payments, and messages across different tabs slows down operations. Guesty solves this by consolidating your entire business into a single, reliable dashboard, including reservations, accounting, maintenance, owner reporting, and more. Operators switching to this unified approach typically see a 33% increase in revenue in their first year.
Unmatched connectivity
The Guesty Distribution Hub™ syncs inventory and pricing in real-time across Airbnb, Vrbo, Booking.com, Expedia, and 60+ other channels, together with your own booking website, eliminating double bookings. Supported by the largest R&D team in the industry, the platform ensures your business stays online and connected.
Next-generation AI support
Go beyond basic automation with intelligent tools trained on years of STR industry-specific data.
- Revenue strategy: The AI Agent for Revenue Management™ acts as a dedicated analyst, pairing with Guesty PriceOptimizer™ to adjust rates in real-time and capture every booking opportunity.
- Guest communication: Guesty ReplyAI™ drafts friendly, personalized responses in your unique brand voice, keeping guest satisfaction high while reducing team workload.
- Reputation & growth: SmartReviewAI monitors guest sentiment to boost search rankings, while Advanced Website AI automatically generates SEO-rich content to increase direct visibility.
Secure & seamless operations
- Financial security: GuestyPay™ handles hospitality-specific payments, utilizing GuestyPay Protect™ to proactively block fraud and prevent chargebacks.
- Automated access: Guesty LocksManager™ integrates with leading smart locks to generate unique, secure door codes for every stay.
- Asset protection: Built-in damage protection covers properties and simplifies claims, removing the friction of security deposits.
Solutions for every stage
- Guesty Lite™ (1-3 listings): essential tools for hosts seeking peace of mind.
- Guesty Pro™ (4-199 listings): a complete operating system for growing PMCs.
- Guesty Enterprise™ (200+ listings): dedicated infrastructure for complex portfolios.
Kontaktuppgifter
440 N Barranca Ave #9720, Covina, USA
- marketing@guesty.com
- guesty.com
4,6
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Perfect
He's really patient and walks me through every topic.
Provides info and articles that I need for future ref.
24 augusti 2026
Svar från Guesty
Hi Duyen,
Thank you for taking the time to share your feedback. We are delighted to hear that our team member was able to guide you patiently through each topic and provide helpful resources for your future reference.
Building a strong, supportive partnership with you is our top priority, and we are dedicated to ensuring you always feel confident and well-equipped using Guesty. We look forward to continuing to support your success.
Best regards,
The Guesty Customer Experience Team
Fast and reliable
24 augusti 2026
Svar från Guesty
Hi Harley,
Thank you for taking the time to share your feedback. We are thrilled to hear that you find Guesty fast and reliable. Building strong, dependable tools for your business is our top priority, and knowing that we are earning your trust means everything to our team.
We look forward to continuing to support your success.
Best regards,
The Guesty Customer Experience Team
Dopo 1 anno di utilizzo devo dire che…
Dopo 1 anno di utilizzo devo dire che siamo molto soddisfatti. Ogni mese ci sono novità che permetto di aumentare la nostra efficienza operativa e di conseguenza migliorare il servizio che offriamo.
Non vedo l'ora delle prossime implementazioni sopratutto lato AI dove stiamo testando alcuni agenti e novità molto interessanti ed utili.
Siamo sempre supportati dal team sia in caso di assistenza operativa che commerciale.
3 februari 2026
Svar från Guesty
Ciao Marco,
Grazie mille per aver condiviso il tuo feedback dopo un anno di collaborazione.
Siamo davvero lieti di sapere che Guesty ti stia aiutando ad aumentare l'efficienza operativa e a migliorare il servizio offerto ai tuoi clienti. Sapere che sei entusiasta dei nostri prossimi sviluppi legati all'IA è per noi motivo di grande soddisfazione; ci impegniamo a continuare a offrire soluzioni affidabili e innovative, affiancate da un supporto operativo e commerciale dedicato, per favorire la crescita della tua attività.
Cordiali saluti,
Il team Customer Experience di Guesty
Frosina has been amazing to work with…
Frosina has been amazing to work with as our account manager. She's responsive and constantly looking for ways to tweak and improve our results. We were also referred to Ellie for specialist help on a few things, Ellie has been great also - such a wealth of knowledge on anything Guesty! Thanks guys, so good to know we have a great team behind us.
24 augusti 2026
Svar från Guesty
Hi Jason,
Thank you so much for sharing your feedback with us. We are thrilled to hear about your positive experience working with Frosina and Ellie.
Building strong, dependable relationships and providing you with expert support is at the core of everything we do. We are proud to be the team behind your business and look forward to continuing to support your growth and success.
Best regards,
The Guesty Customer Experience Team
Salome is great to work with
Salome is great to work with. She took feedback on a system improvement and shortly after I was part of the pilot program for the enhancement. Thank you for the follow through and also for keeping my team updated with the changes.
18 augusti 2026
Svar från Guesty
Hi Alysia,
Thank you for sharing your feedback with us. We are so glad to hear about your positive experience working with Salome.
Listening to your needs and following through on system enhancements is central to how we build trust with our partners. We truly value your collaboration in the pilot program and look forward to continuing to keep you and your team updated as we grow together.
Best regards,
The Guesty Customer Experience Team
Good support!
23 augusti 2026
Svar från Guesty
Hi Asaph,
Thank you for taking the time to share your feedback. We are thrilled to hear that you experienced good support from our team. Earning your trust and ensuring you feel fully supported every step of the way is our top priority, and we are dedicated to consistently providing you with the reliable service you deserve.
Best regards,
The Guesty Customer Experience Team
Quick solving of issues
21 augusti 2026
Svar från Guesty
Hi Dexter,
Thank you so much for taking the time to share your feedback. We are thrilled to hear that you experienced a quick resolution of the issues.
Earning your trust and ensuring you feel fully supported every step of the way is our top priority, and we are committed to consistently delivering the reliable service you deserve.
Best regards,
The Guesty Customer Experience Team
Darrell the great!
Darrell was very patient and helpful. He took the time to explain things well and did not get frustrated with us. He was always punctual and took extra time if necessary to help!
21 augusti 2026
Svar från Guesty
Hi David,
Thank you so much for taking the time to share your feedback. We are absolutely thrilled to hear that Darrell provided such a patient, helpful, and accommodating experience for you.
Earning your trust and ensuring you feel fully supported every step of the way is our top priority. We truly value our partnership with you and remain committed to delivering the reliable, high-quality service you deserve.
Best regards,
The Guesty Customer Experience Team
Svar från Guesty
Hi Nathan,
Thank you so much for taking the time to share your feedback. We are absolutely thrilled to hear that Bob and the crew provided such a fantastic and responsive experience for you.
Earning your trust and ensuring you feel fully supported every step of the way is our top priority. We truly value our partnership with you and remain committed to delivering the reliable, high-quality service you deserve.
Best regards,
The Guesty Customer Experience Team
I had an **exceptional experience…
I had an **exceptional experience working with Rafa throughout the implementation of our accounting module**. From the beginning, he demonstrated an impressive combination of knowledge, patience, professionalism, and genuine commitment to getting things done correctly.
Rafa is **extremely knowledgeable and resourceful**. Our implementation involved many different tasks, questions, settings, and moving parts, and he consistently took the initiative to work through each one. When something required additional research or troubleshooting, he followed through and made sure we reached a resolution rather than simply moving on.
One of Rafa’s greatest strengths is his **patience and ability to clearly articulate and explain complex accounting and system processes**. He made the implementation much easier to understand and was always willing to take the time necessary to make sure I felt comfortable with what we were accomplishing.
He was also **consistently on time, prepared, friendly, and professional** for our meetings.His follow-up was excellent, and I always felt that the items we discussed were being actively managed and not forgotten.
Most importantly, Rafa was simply **enjoyable to work with**.He combines technical expertise with a friendly, approachable personality and a strong sense of responsibility. That combination made what could have been a complicated and stressful implementation process considerably easier.
**Rafa is an outstanding implementation manager and a tremendous asset to the Guesty team. I greatly appreciate his dedication, initiative, patience, resourcefulness, and excellent followthrough, and I would highly recommend him to anyone going through the accounting implementation process.
Deb
Vacations Cabo
19 augusti 2026
Svar från Guesty
Hi Deb,
Thank you so much for taking the time to share your exceptional experience working with Rafa during the implementation of your accounting module.
We are incredibly proud to hear about his dedication, patience, and professional guidance throughout the process. Building a reliable and supportive partnership is our top priority, and knowing that Rafa's technical expertise and resourcefulness gave you the confidence and clarity you needed means everything to us.
We look forward to continuing to earn your trust and supporting Vacations Cabo every step of the way.
Best regards,
The Guesty Customer Experience Team
A fantastic onboarding experience with…
A fantastic onboarding experience with FaizFaiz has been absolutely brilliant in helping me navigate the Guesty onboarding process. He took the time to explain the platform clearly, broke everything down into manageable parts, and made what could have been quite an overwhelming process feel straightforward.He remained calm, patient and helpful throughout, and I came away with a much better understanding of how the platform works and how to get the best from it.A fantastic experience so far, and a huge thank you to Faiz for all his help. Highly recommended!
20 augusti 2026
Svar från Guesty
Hi Tucker,
Thank you so much for taking the time to share your wonderful onboarding experience with Faiz. We are incredibly pleased to hear how comfortable and straightforward he made the process for you.
Building a reliable partnership from day one is our top priority, and knowing that Faiz provided the calm, patient, and clear guidance you needed means the world to us.
We look forward to supporting your business every step of the way and continuing to earn your trust as you navigate the platform.
Best regards,
The Guesty Customer Experience Team
The service at Guesty is Amazing
Wow moving to Guesty has been a life saver. Their teams, and tech, and BOOKINGS have surpassed all expectations. Mattia and all the tech team have been so responsive in dealing with my concerns. Amazing.
18 augusti 2026
Svar från Guesty
Hi Justine,
Thank you so much for your wonderful feedback. We are absolutely thrilled to hear that moving to Guesty has been such a game-changer for your business and that our teams, technology, and booking results have exceeded your expectations.
Building a platform you can completely depend on is our top priority, and knowing that Mattia and the tech team have been able to support you so responsively means the world to us. We are truly committed to earning your trust every day and ensuring you have everything you need to succeed.
Best regards,
The Guesty Customer Experience Team
Guesty makes multi‑listing management a breeze.as made managing multiple…
Guesty has made managing multiple listings much easier. The automation tools and support team are excellent and help streamline our operations.
19 augusti 2026
Svar från Guesty
Hi Ron,
Thank you so much for taking the time to share your feedback. We are incredibly glad to hear that Guesty has made managing your multiple listings easier and that our automation tools and support team have been able to successfully streamline your operations.
Providing reliable tools and consistent support to help your business thrive is our top priority, and we are fully committed to being a partner you can count on every step of the way.
Best regards,
The Guesty Customer Experience Team
Excellent experience w/ speed, accuracy, clarity
From the first meeting with Laura Rivera, we knew we were in good hands. We have handled a lot of PMS migrations and often the help we receive is slow, unclear, and leaves us with a lot of clean up work to do. Laura was a pro at speed, accuracy, clarity, and next steps.
We never left a meeting without a path forward on where to go. We went from an estimated 6 weeks to go live down to 4 weeks and could have been 3 weeks - but our team member's vacation time was what held that back.
19 augusti 2026
Svar från Guesty
Hi Sarah,
Thank you so much for sharing your wonderful experience during your PMS migration! We are absolutely thrilled to hear that Laura provided such exceptional speed, accuracy, and clarity, helping you accelerate your timeline so smoothly.
Building a reliable partnership and ensuring you always have a clear path forward is our top priority, and we are fully committed to being there to support your team every step of the way.
Best regards,
The Guesty Customer Experience Team
Onboarding was a great experience
Onboarding was a great experience! Fernanda was amazing at explaining all the little details and guiding us through the setup. Her patience is unmatched, and she made sure everything was properly lined up and worked out. The Academy also has great hosts. Overall, the solutions and support provided were tremendously helpful!
3 augusti 2026
Svar från Guesty
Hi Pearly,
Thank you so much for sharing your wonderful onboarding experience! We are thrilled to hear that Fernanda provided such patient and detailed guidance to ensure everything was perfectly set up for you, and that you enjoyed our Academy hosts.
Building a reliable partnership and providing exceptional support is our top priority, and we are fully committed to being there for you every step of the way as you grow.
Best regards,
The Guesty Customer Experience Team
Helpful & kind :)
19 augusti 2026
Svar från Guesty
Hi Paola,
Thank you so much for your kind words. Knowing that you found our team helpful and kind means the world to us. Building a reliable partnership based on trust and exceptional support is our top priority, and we are fully committed to ensuring you always receive the highest level of care.
Best regards,
The Guesty Customer Experience Team
Svar från Guesty
Hi Lesley,
Thank you so much for taking the time to share your wonderful feedback. Knowing that we have earned a 100% customer service rating from you means everything to our team.
Building a reliable partnership based on trust and exceptional support is our top priority, and we are fully committed to ensuring you continue to receive the highest level of care as we support your business.
Best regards,
The Guesty Customer Experience Team
My experience with Guesty has been…
My experience with Guesty has been excellent. The platform has made managing our properties much easier and more efficient, and the support from the team has been outstanding. I’d especially like to recognize Beau, Tovea, Winnie, Luke, and Christopher for their professionalism, responsiveness, and willingness to go the extra mile. Their support has made a real difference, and I truly appreciate having such a helpful team behind the platform.
12 augusti 2026
Svar från Guesty
Hi Haitham & Natalia,
Thank you so much for your wonderful feedback and for trusting Guesty to help manage your properties.
We are incredibly proud to hear that our platform has brought more efficiency to your daily operations, and it is truly rewarding to know that our support team has made such a positive impact.
I will be sure to pass along your kind words to Beau, Tovea, Winnie, Luke, and Christopher—they will be thrilled to hear that their dedication and responsiveness helped make a real difference for you.
Building a reliable partnership with you is our top priority, and we look forward to continuing to support your business success.
Best regards,
The Guesty Customer Experience Team
Easiest 5 Star Review, well earned
Very knowledgeable, timely, courteous, and even knew processes outside his own department. Easiest 5 star review
10 augusti 2026
Svar från Guesty
Hi Cody,
Thank you so much for taking the time to share your wonderful feedback with us.
We are incredibly proud to hear about your experience and that you found our team member to be knowledgeable, timely, and courteous.
Going above and beyond to understand processes outside of a single department is exactly how we strive to build deep trust and ensure you feel fully supported.
Your kind words mean the world to us, and we are honored to have earned your 5-star review. We look forward to remaining a reliable partner for you every step of the way.
Best regards,
The Guesty Customer Experience Team
casa ZOMA
El acompañamiento de Fernanda durante todo el proceso fue excelente. Siempre se mostró amable, atenta y muy profesional. Su amplio conocimiento de Guesty fue clave para que pudiera avanzar de una manera fácil, clara y con mucha confianza.
En cada videollamada me acompañó paso a paso, resolviendo mis dudas y apoyándome con los diferentes temas que fueron surgiendo, especialmente en la integración y operación con Airbnb. Para mí, que estaba comenzando este proyecto y conociendo la plataforma, su apoyo hizo una gran diferencia. Sin duda, fue la mejor guía que pude tener para iniciar esta etapa con Guesty.
15 juli 2026
Svar från Guesty
Hola, Ricardo:
Muchas gracias por compartir tu maravillosa experiencia con nosotros. Nos alegra enormemente saber que el apoyo de Fernanda marcó una diferencia tan significativa al lanzar tu proyecto e integrarlo con Airbnb.
Generar una gran confianza y asegurarnos de que te sientas seguro al utilizar Guesty en cada etapa del proceso es nuestra máxima prioridad; saber que te sentiste guiado con paciencia y profesionalismo significa mucho para nosotros. Esperamos seguir siendo un socio de confianza para tu negocio a medida que continúas creciendo.
Saludos cordiales,
El equipo de Experiencia del Cliente de Guesty
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.