Tove has been absolutely fantastic. She’s been incredibly helpful, attentive, open to honest feedback, and genuinely interested in understanding where we are and how she can support us. I really... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Amit was excellent and guided us through everything clearly, professionally, and smoothly. The entire Guesty team has been extremely helpful, responsive, and supportive throughout the process. Than... Se mer
Företaget har svarat
Dopo 1 anno di utilizzo devo dire che siamo molto soddisfatti. Ogni mese ci sono novità che permetto di aumentare la nostra efficienza operativa e di conseguenza migliorare il servizio che offriamo.... Se mer
Företaget har svarat
Frosina has been amazing to work with as our account manager. She's responsive and constantly looking for ways to tweak and improve our results. We were also referred to Ellie for specialist help on a... Se mer
Företaget har svarat
Företagsinformation
Om Guesty
Skrivet av företaget
The engine inside your hospitality business
Guesty is the world’s #1 AI-driven platform for short-term rental property management. Whether you have a single Airbnb or a global enterprise portfolio, you get the tools and intelligence needed to manage and grow your business.
A unified command center
Managing calendars, payments, and messages across different tabs slows down operations. Guesty solves this by consolidating your entire business into a single, reliable dashboard, including reservations, accounting, maintenance, owner reporting, and more. Operators switching to this unified approach typically see a 33% increase in revenue in their first year.
Unmatched connectivity
The Guesty Distribution Hub™ syncs inventory and pricing in real-time across Airbnb, Vrbo, Booking.com, Expedia, and 60+ other channels, together with your own booking website, eliminating double bookings. Supported by the largest R&D team in the industry, the platform ensures your business stays online and connected.
Next-generation AI support
Go beyond basic automation with intelligent tools trained on years of STR industry-specific data.
- Revenue strategy: The AI Agent for Revenue Management™ acts as a dedicated analyst, pairing with Guesty PriceOptimizer™ to adjust rates in real-time and capture every booking opportunity.
- Guest communication: Guesty ReplyAI™ drafts friendly, personalized responses in your unique brand voice, keeping guest satisfaction high while reducing team workload.
- Reputation & growth: SmartReviewAI monitors guest sentiment to boost search rankings, while Advanced Website AI automatically generates SEO-rich content to increase direct visibility.
Secure & seamless operations
- Financial security: GuestyPay™ handles hospitality-specific payments, utilizing GuestyPay Protect™ to proactively block fraud and prevent chargebacks.
- Automated access: Guesty LocksManager™ integrates with leading smart locks to generate unique, secure door codes for every stay.
- Asset protection: Built-in damage protection covers properties and simplifies claims, removing the friction of security deposits.
Solutions for every stage
- Guesty Lite™ (1-3 listings): essential tools for hosts seeking peace of mind.
- Guesty Pro™ (4-199 listings): a complete operating system for growing PMCs.
- Guesty Enterprise™ (200+ listings): dedicated infrastructure for complex portfolios.
Kontaktuppgifter
440 N Barranca Ave #9720, Covina, USA
- marketing@guesty.com
- guesty.com
4,6
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Roge was great!
Roge was great! Provided the solution and information I needed. Awesome service and was very helpful and professional.
5 september 2026
Charu was wonderful
Charu was wonderful! It was a pleasure working with her! She was very helpful with any questions I had and always happy to assist with anything that came up!
5 september 2026
Charu worked really hard to support the…
Charu worked really hard to support the transition and was extremely helpful and cooperative throughout the process.
4 september 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Tove has been absolutely fantastic.
Tove has been absolutely fantastic.
She’s been incredibly helpful, attentive, open to honest feedback, and genuinely interested in understanding where we are and how she can support us.
I really wanted to take the opportunity to recognize her support and approach. Great job, Tove — and I’m really looking forward to more calls like this in the future.
4 september 2026
Svar från Guesty
Hi Jose,
Thank you so much for taking the time to share your thoughtful feedback.
We are delighted to hear about your positive experience with Tove and how dedicated she is to supporting your business and understanding your goals. Building strong, trusting partnerships with our clients is at the heart of everything we do, and knowing that Tove has made such a meaningful impact means a lot to us.
We truly value your collaboration and look forward to continuing to support your ongoing success.
Best regards,
The Guesty Customer Experience Team
Title: Excellent service and support
Amit was excellent and guided us through everything clearly, professionally, and smoothly. The entire Guesty team has been extremely helpful, responsive, and supportive throughout the process. Thank you very much!
3 september 2026
Svar från Guesty
Hi Yuval and David,
Thank you so much for taking the time to share your kind feedback. We are thrilled to hear how Amit supported you through everything with such clarity and professionalism, and that the entire Guesty team has earned your trust through continuous support and responsiveness.
Building a strong, reliable partnership with you is deeply important to us, and knowing we have made your experience smooth and supportive means everything. We look forward to continuing to work together and support your success every step of the way.
Best regards,
The Guesty Customer Experience Team
Javier was 100/10 to work with!!!!!
We had a great experience working with Javier from Guesty throughout our onboarding process. Transitioning to a new property management system can be a major undertaking, especially with a portfolio of our size, but Javier made the process much smoother for our team.
He was extremely helpful, responsive, and patient with us as we worked through the different aspects of onboarding. Whenever we had questions or ran into something we needed clarification on, Javier took the time to walk us through it and make sure we understood the next steps. We always felt like we had someone we could rely on throughout the transition.
What stood out most was his willingness to help and his consistent communication. He made us feel supported rather than simply being another company going through onboarding. We truly appreciate all of the time and effort Javier put into helping VARE Properties get set up with Guesty and making the transition as seamless as possible.
Javier was a pleasure to work with, and we’re very grateful for the experience!
31 augusti 2026
Svar från Guesty
Hi Rafi,
Thank you so much for taking the time to share your feedback. We are thrilled to hear about your great experience during onboarding and how Javier supported VARE Properties through the transition.
Building a strong, dependable partnership with you is deeply important to us, and knowing that we earned your trust and made this major undertaking seamless means everything to our team. We look forward to continuing to support your growth and success every step of the way.
Best regards,
The Guesty Customer Experience Team
Es una persona muy capacitada con un…
Es una persona muy capacitada con un gran sentido de humanidad, no solo resolvía técnicamente las cosas, sino me daba sugerencias muy creativas y necesarias. Estoy muy satisfecho.
3 september 2026
Svar från Guesty
Hola, Arturo:
Muchas gracias por dedicar tiempo a compartir tus comentarios. Es un verdadero honor conocer tu experiencia positiva y saber que recibiste un apoyo tan atento, creativo y dedicado.
Para nosotros es fundamental construir una relación sólida y de confianza contigo; saber que nos hemos ganado tu confianza y satisfacción significa muchísimo para nuestro equipo. Esperamos seguir apoyando tu éxito en cada etapa del camino.
Saludos cordiales,
El equipo de Experiencia del Cliente de Guesty
Janice was really helpful and clear
Janice was really helpful and clear. She helped me to find a solution to my problem.
3 september 2026
Svar från Guesty
Hi Alonso,
Thank you for taking the time to share your feedback. We are thrilled to hear that Janice provided clear and helpful support to resolve your issue.
Building a reliable partnership with you is our top priority, and knowing you can depend on our team means everything to us. We look forward to continuing to support your success.
Best regards,
The Guesty Customer Experience Team
Guesty is very good i don’t change.
3 september 2026
Svar från Guesty
Hi Marco,
Thank you so much for sharing your feedback with us. Knowing that you trust Guesty to support your business and have such confidence in our platform truly means a lot to our team.
We are committed to continually providing you with a reliable service and the tools you need to succeed. We look forward to a long and successful partnership together.
Best regards,
The Guesty Customer Experience Team
Svar från Guesty
Hi Earl,
Thank you so much for your kind review and feedback. We are delighted to hear that our team was responsive and took the time to walk you through everything step by step.
Providing dedicated, reliable support to ensure your success is our top priority, and we are grateful for your trust in Guesty. We look forward to continuing to support your business every step of the way.
Best regards,
The Guesty Customer Experience Team
User-friendly PMS
We have been using Guesty since starting our business and have found it to be a user-friendly and reliable platform. They are continually improving their systems, including introducing AI features that make listing management, performance monitoring, and guest communication more efficient.
We also really appreciate the hands-on support from the account management team, who are always helpful when we need assistance. Another advantage is how straightforward it is to integrate Guesty with other supporting apps, systems, and OTAs, making it easier to manage our business from one place.
20 augusti 2026
Svar från Guesty
Hi Roost,
Thank you so much for your wonderful feedback and for trusting Guesty as your partner since the very start of your business. We are thrilled to hear how our platform, AI features, and integrations have streamlined your operations, and that our account management team has provided the hands-on support you deserve.
Building a reliable, long-term partnership with you is our highest priority, and we remain fully committed to supporting your business and earning your trust every step of the way.
Best regards,
The Guesty Customer Experience Team
Guesty is a top of the market channel…
Guesty is a top of the market channel manager PMS! For us the open API is the big plus aswell as their MCP, nowadays with AI you can do so much with that.
Rafael is a great account manager and we reccomend him to everyone!
3 september 2026
Svar från Guesty
Hi Henrique,
Thank you so much for your fantastic review and for highlighting how our open API and MCP are supporting your business. Building a strong, reliable partnership with you is our top priority, and we are fully committed to earning your trust and supporting your team every step of the way.
We are also delighted to hear such wonderful feedback about Rafael.
Best regards,
The Guesty Customer Experience Team
Great service!
3 september 2026
Svar från Guesty
Hi Gabriella,
Thank you so much for your kind feedback. Building a strong, reliable partnership with you is our top priority, and we are fully committed to earning your trust and supporting your business every step of the way.
Best regards,
The Guesty Customer Experience Team
John from Guesty Customer Experience…
John from Guesty Customer Experience was really fast and helpful. Thank you for everything, dear John.
3 september 2026
Svar från Guesty
Hi Mariya,
Thank you so much for your wonderful feedback and for recognizing John's support. We are truly delighted to hear about your positive experience.
Building a strong, reliable partnership with you is our top priority, and we are fully committed to supporting your business and ensuring your continued success every step of the way.
Best regards,
The Guesty Customer Experience Team
Automated reports don't work
Automated reports don't work, repeated promises not kept
We were told Guesty's monthly reporting would be fully automated, but this has never worked correctly. Figures pulled through from Booking.com are wrong every single time, meaning we have to manually check and correct them each month — defeating the entire point of automation.
We've raised this repeatedly and been told it would be fixed. It hasn't been. We've also been promised call-backs from the team on multiple occasions that simply never happened — we get an email instead, which doesn't resolve anything. Communication from our account manager has been almost non-existent for months.
For a platform we're paying for specifically to save time and reduce manual admin, this has done the opposite. Would not recommend based on our experience with support and reliability of the reporting features.
3 september 2026
Omdöme utan inbjudan
Svar från Guesty
Hi Ruth,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the challenges you encountered with Guesty, particularly regarding property synchronization, billing, and the support you received when you needed assistance.
We understand how frustrating and concerning it must have been to experience issues that affected your hosting business, especially when you expected a reliable system and responsive support. We also recognize how these experiences can impact your confidence and trust in our platform, and we sincerely apologize that we did not meet your expectations.
Your feedback has been shared with the relevant teams and your Account Manager for review. We take your concerns seriously and are continuously working to improve our platform, synchronization processes, support capacity, and overall customer experience.
Thank you again for bringing these concerns to our attention. We appreciate your feedback and the opportunity to identify areas where we can improve.
Sincerely,
The Guesty Customer Experience Team
Excelente experiencia 100 de 100
2 september 2026
Svar från Guesty
Hola, Ramón:
Muchas gracias por dedicar tiempo a compartir tus excelentes comentarios con nosotros. Nos alegra enormemente saber que has tenido una experiencia tan positiva.
Establecer una relación sólida y de confianza contigo es nuestra máxima prioridad; estamos totalmente comprometidos a apoyar tu negocio y a garantizar tu éxito continuo en cada etapa del camino.
Saludos cordiales,
El equipo de Experiencia del Cliente de Guesty
Svar från Guesty
Hi Alison,
Thank you so much for sharing your feedback with us. We are thrilled to hear that Sherry provided you with a great onboarding experience. Ensuring you feel fully supported and confident from day one is our top priority, and we are committed to being a reliable partner for your business every step of the way.
Best regards,
The Guesty Customer Experience Team
Very helpful and quick response
2 september 2026
Svar från Guesty
Hi Jamie,
Thank you for taking the time to leave us your review. We are delighted to hear that you experienced very helpful and quick support from our team. Providing dependable, efficient assistance is something we care deeply about, and knowing we earned your trust means everything to us.
We are always here to support your success every step of the way.
Best regards,
The Guesty Customer Experience Team
A Powerful PMS That Scales With Your STR Business
Guesty gives us a central place to manage a growing portfolio of short-term rental properties across multiple markets and OTAs. The biggest value for us is having reservations, calendars, guest information, tasks and operational workflows managed from one platform instead of having to jump between different systems.
The UI is generally intuitive, especially once you understand how the different areas of the platform are connected. The unified inbox and calendar are particularly useful for our day-to-day operations, as our team can manage a large number of reservations and guest interactions without constantly switching between Airbnb, Booking.com and other channels.
Another major advantage for us is the integrations. Guesty's API and integrations allow us to connect the PMS with other tools in our technology stack, which is important for us as we continue automating more of our operations. This gives us much more flexibility than using a PMS as a standalone system.
1 september 2026
Svar från Guesty
Hi Orian,
Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that Guesty's centralized platform, intuitive unified inbox, and API integrations are empowering your team to manage and scale your growing portfolio efficiently.
Building a reliable technology foundation that you can trust to streamline your day-to-day operations is at the core of our mission, and we are committed to supporting your success every step of the way as you continue to expand.
Best regards,
The Guesty Customer Experience Team
Roge was very patience!
2 september 2026
Svar från Guesty
Hi Daryll,
Thank you so much for taking the time to leave us your feedback. We are delighted to hear about your positive experience with Roge.
Having a dedicated, patient team you can rely on is at the core of how we build trust with our partners, and we are committed to providing you with that same high level of support every step of the way.
Best regards,
The Guesty Customer Experience Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.