Christine Em

I took out insurance to cover the two night stay in a hotel just in case I had to cancel.
However I didn’t cancel my stay, but the owners of the hotel did, so to me it was only right that I should get my insurance money back.
At first they said, oh yes we can help you with that, and despite more emails, I’m just getting ignored, absolutely disgusting, I would never take insurance out with this company again.

I purchased a watch from this company on the 18th of June 2026, despite me sending 3 emails asking where my order is and the last one, saying that if I didn’t get a response this time I would ask my bank to take up a dispute.
Apart from getting a confirmation email for my purchase, they have not once replied to me. I have now been into the bank who has taken in hand and is dealing with it on my behalf.
I would advise everyone don’t purchase anything from this company.

I purchased a watch for £159.00 on the 18/06/26, it still hasn’t arrived.
Despite several emails asking where my order is , I received zero replies.
I have actually gone into the bank HSBC today the 13/7/26 and they have taken up the dispute. They were so nice, we completed the forms and they will keep me updated.

Brett came nice and early, he was very polite and professional, he sorted the issue out very quickly.