I had a very disappointing experience…
I had a very disappointing experience with Vivid Seats.
I placed an order for FIFA World Cup tickets through their website. As soon as my payment was completed, I was redirected to log into their app. After logging in, I couldn't find my tickets or even my order anywhere in the app.
When I contacted customer support, I was told that my order had been cancelled. However, the payment is still reserved on my bank account, and I have never received any email informing me that the order was cancelled.
This is extremely poor customer service and very unprofessional handling of a purchase. The entire process made the platform feel unreliable and untrustworthy. I would never book tickets through Vivid Seats again, and I cannot recommend them to anyone looking for a smooth and secure ticket-buying experience.
Svar från Vivid Seats
We noticed that your order was automatically canceled due to difficulty verifying the information on file with the cardholder. To protect against unauthorized activity, our system cancels orders when it cannot confirm that the details match. We take your account security very seriously and recommend double-checking that all information entered at checkout exactly matches the cardholder’s details. If you have any further questions or need assistance, please feel free to contact our support team through the Contact Us page on our website.