I've been with them for over 4+ years
I've been with them for over 4+ years. Never had issue, and even if I did they'd fix it in a few mins. Today it's completely opposite. They take days (even if it gets fixed) to address the issue. They are slow., Still to this day many of my issues aren't fixed. Don't come in here. Viruses take over your websites and then support can't fix them causing you to lose accounts/jobs, etc. Run and don't look back. Find another hosting provider .
Svar från WPX
Thank you for the honest review, Steven. Although we received your request on the 7th of May, it was resolved by our Security and Optimization team by the 8th, and the website is running smoothly as we speak.
Our team always advises keeping core, themes, and plugins up to date manually or automatically, as that seems to be the reason for the infection. Also, please do keep in mind that the premium ones need to be updated manually on your end. That will improve both security and speed to be at their best.
Thank you and stay awesome! 🚀