Purchased an item back in March for my…
Purchased an item back in March for my daughter who was preparing the nursery in preparation of our first grandchild in July. Baby was born early and first use of the item unfortunately didn't work properly. I contacted the Teesside Park store where the item was purchased and although I couldn't find the original receipt, I confirmed when the item was purchased and additional security information and within half an hour if that my transaction had been confirmed offering an exchange of the same item. Excellent customer service and special thanks to Jo for being so understanding and so quick to respond