Elisabeth

Dear Elisabeth,

Thank you for taking the time to share this with us - we’re genuinely sorry to hear about your experience, and we completely understand how concerning this must feel. Please know that we’d love the opportunity to clarify things and support you properly.

From what you've described, it seems that the cancellation might have been requested after the charge was already processed. It's important to note that we don’t apply charges without full consent from our users. If the subscription was successfully canceled, a charge should not have occurred - and in that case, we absolutely want to look into it and make things right for you.

As for the difference in pricing - let us clarify: it’s very likely that you initially purchased the subscription at a discounted rate, which then renewed at the standard full price. This structure is designed to give users access to all tools at a reduced cost during the first cycle, so they can explore the full experience before deciding to continue.

We also want to kindly highlight that any repeated charges would have occurred in line with our auto-renewal feature, which is designed to ensure uninterrupted access to your plan. This system is widely used across subscription-based services and aims to provide a seamless experience for users who choose to continue their journey.

To clarify further, all this information - including pricing and auto-renewal details - is made available during the checkout process and is also outlined in the Terms & Conditions and Membership section within our app. 🙏

While it’s true that we don’t currently send automated email confirmations for each recurring payment, we’re more than happy to provide these details to you directly via email if needed. And we’re actively working on making this feature available in the future - so your concern is very much noted and appreciated.

For now, we’ve requested your details via Trustpilot so we can reach out to you directly and assist further. No worries - these details remain private and are only visible to our support team. We genuinely want to review your case personally, ensure your subscription is fully deactivated, and make sure you feel supported every step of the way - including processing a refund.

With care,
The Liven Team