App fungerar dåligt för iPhone
Försökte boka platsbiljett efter att jag hade installerat appen på iPhone men det går inte att välja Interrailkort i appen så jag använde hemsidan. Hemsidan hoppade dock över till appen när jag betalade på hemsidan, pengar drogs men i appen dök aldrig biljetten upp. Avinstallerade appen och bokade en gång till vilket fungerade men pengar har dragits två gånger och ingen att kontakta för att få hjälp…
Svar från Rail Europe
Hello Jan,
We're very sorry to hear about the trouble you experienced while booking your Interrail seat reservations.
Please note that using an outdated version of the app can sometimes cause performance issues or disrupt the booking process. We recommend ensuring that you're using the latest version to avoid such issues.
Unfortunately, your review didn’t include an email address or booking reference number, so we’re unable to locate your booking or reach out proactively to investigate further. If you can contact our Customer Support Team with the email address used and your booking reference (if available), we’ll be happy to look into the duplicate charge and assist you directly. To reach us, simply select the "Help" option at the top of our homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
Thank you for bringing this to our attention. We look forward to helping you get this resolved as soon as possible.