Staffan Olsson

Dear Staffan,

Thank you for sharing your feedback with us.

We are genuinely sorry to hear about your experience, as it truly breaks our hearts to learn that our service did not meet your needs. We have reviewed our previous communication, and I would like to sincerely apologize for any inconvenience you faced during the refund process. I can confirm that our agent has processed a full refund for you, and we have sent you another message confirming this in case you missed the previous one.

Additionally, we'd like you to know that our program is developed with the expertise of practicing therapists and is designed to adapt to your personalized needs. While there is certainly a wealth of information available online, our goal is to provide a structured and supportive approach that goes beyond basic information. We believe that our tailored tools can offer unique benefits in managing mental health, but we completely understand that our approach may not be suitable for everyone.

Thank you once again for your feedback. It is through insights like yours that we can continue to grow and enhance our services for everyone.

And of course, if you have any further questions or concerns, please feel free to reach out to us at support@theliven.com.

Yours kindly,
The Liven Team

Dear Staffan,

Thank you for sharing your insights with us! 💜 We understand that you're looking for more actionable guidance rather than just analysis. Besides analysis, Liven also offers tasks and practical advice to help you along your journey.

Please rest assured that we’ll make sure to forward your suggestion to our team to consider enhancing the hands-on support within the app.

If you have specific areas where you’d like assistance, please feel free to reach out at support@theliven.com. We're here to help you on your journey!😉

With care,
Your Liven Team

Hello Staffan,

Thank you for your feedback. We are sorry for any inconveniences.

Unfortunately, the information provided in your review is insufficient for us to check the details. Please send us an email at success@paysend.com with the phone number associated with your Paysend account. We will investigate the issue and will assist you further.

Kind regards,
The Paysend Support team