Huge catalogue and great customer service
The assortment is huge. Prices are good even if the occational product can be found slightly cheaper elsewhere. Checkout is straighforward and shipping is good. The goods is on its’ way in a day or so, and it is always reliable, and tracking works like a charm. So far, they would be just below the highest score, but here comes the best part, the customer service. Their support is knowledgeable, respectful and prompt. I’ve had two product complaints, which have been handled meticulously. I even had a non catalogue request they could help me with. Great homepage, too, with wishlist options.
Svar från Thomann Music
Dear Marcus,
Thank you so much for sharing such a detailed and thoughtful review. Reading your words feels like listening to a well‑crafted composition where every section builds beautifully into the next. We’re thrilled that our wide catalogue, fair prices, smooth checkout and reliable shipping all played in harmony for you. And hearing that our customer service struck the right chord; knowledgeable, respectful, prompt, and able to help even with special requests is truly the highlight of the whole piece.
We’ll keep working to ensure every part of your experience stays in tune, from browsing and wishlists to support and solutions.
Your Thomann International Team