anna

As so many other reviews say, this company is pretty poor, I wish I had checked the reviews first before ordering. One of my items arrived damaged and dirty obviously old stock that has been hanging around for years. Not the sort of thing you would keep for yourself never mind give as a gift. I emailed the same day that it arrived, they informed me I would have to cover the return postage. I replied that no I am not paying to return a damaged item that has clearly been sent out that way. Then they asked for photos, not a problem. No refund given, think I am going to have to go through my bank. I would advise AVOID!!

Poor company. Bill increases and estimated bills. My last bill covering the last 5 months was over £550, there's only two people in the property. In very small print it said "we estimated your meter reading" Other utilities show this much more clearly on their bills. Once I realised I phoned up with a meter reading and they has overcharged me by nearly £200 but the refund is going to take well over two weeks to reach me.... Hmmm. Couple that with leaks all over this area left running for months which clearly us bill payers are footing the bill for. If my wifi provider is poor I change, unfortunately you don't get that option with the water providers so they don't need to keep their customers happy.

This company is a joke, had a delivery slot between 10:00 and 13:00 for a profiling bed, it never arrived. Multiple calls later, no one seems to know what is happening essential aids said you were down for drop 13. Eventually it was found that the wrong item was picked so they were unable to load it onto the van, something they were aware of first thing that morning and did not bother to tell me, completely unacceptable. They agreed to cancel my order, yet still being bombarded with calls, emails and texts from their delivery company. Ordered another bed from different company with next day delivery. AVOID they do not know what they are doing.

Shocking and impossible company to deal with if you dare to find a cheaper renewal. They are impossible to reach, AI is useless and no one comes back to you whichever way you contact them. Save yourself the future hassle and go elsewhere, this company needs to improve their customer service.

Would have loved to order a Christmas BSL jumper sold by Travon Vandervort but they have spelled Christmas wrong.

Just seen your advert on the back of a bus, "so easy even your Gran can do it".... Wow! both sexist and ageist. Well done, how progressive of you, think you should sack the marketing team.

Day 14 of no access to my own money after new card was sent out, but they also changed my pin despite me confirming that it had not been compromised, the new pin still has not arrived. Phoned yet again and a new one sent out... another 7 working days. Absolute joke, customer service unhelpful, give contradicting explanations and one guy would not allow me to speak, kept talking over me. Think it is time to move banks.

Unhelpful and complete lack of customer service. There are much better places to spend your hard earned money. If you have an issue with an order they will not help you, will ignore emails and talk down to you on the phone. AVOID.

First time of having to call the AA, Robert was helpful and professional on the phone and the engineer (Paul) arrived really quickly. He did a temporary repair and I was able to get home and arrange a garage repair. Really pleased with the service.

Ordered my item, money taken, notified by email I would receive an update when it was dispatched, next thing I am being asked to review my product. Emailed to say I had not received item, got an automated email issuing a refund, no explanation, apology, no item, I ordered it for a reason I actually wanted the item, complete waste of time and shows how little customers are valued

My order was placed, confirmation received and money taken from my account. A week later I received an email saying item was out of stock and a refund had been processed. That amount was less then I had paid, there currently seems to be no way to contact Debenhams, it is absolutely criminal! AVOID! To add insult to injury they also bombard you with emails about other products despite opting out of mailings.

Shameful way to treat paying customers, who has time to sit in a queue to get an issue sorted, when the service you receive is below par. My issue is still not resolved. BT need a competitor.

Really pleased with the banner and the service. Very quickly delivered and looked just like the preview. Ordered on Friday it was delivered first thing Saturday morning. Thank you so much!

Still awaiting refund, awful customer services, bordering on criminal.

I ordered a signed ELO disc in a frame, order complete money taken, then got an email the seller has cancelled my order and a refund issued. No explanation. After taking and sitting on my money for a week, complete waste of my time.
Seller RecordCityCreations, be warned. To add insult to this the item is still showing in stock and available to buy.

Scam Scam scam don't waste your time or money you will only end up disappointed. This process of selling tickets at a price then reselling those already sold tickets at a higher price and just refunding you is criminal should not be allowed.

Ordered a kids trampoline when it arrived there were numerous parts missing making the item obviously unusable. After many messages back and forth they refunded my payment but refused to allow a return seemingly expecting me to dispose of their very bulky rubbish. Will never use Onbuy again you simply do not get the same protection as with ebay or Amazon. When you try to open a case it tells you to claim via Paypal, useless when that is not the issue.

Item does not make any difference to the leather it is so misleading as they show a before and after picture, to say I am disappointed is an understatement. They also offer no way of returning the item and ignore your emails. They call themselves goodsbeast uk but they are in China. This sort of deception should be illegal.

Awful service, complete waste of time so unhelpful they do not communicate anything and make switching supplier an absolute battle. It is a joke really as I chose them as they were rated good for customer service. Do not waste your time. Prices increase when adverts are on telly....

Have shopped with studio for many years and never had any problems. I have been happy with all of my purchases. Returned a dress that didn't suit me and was quickly issued a refund no problem. You can pay off the balance when you get a statement so you don't incur any costs.