Katie Jenkins

So Crap! 15 times i have been on browser and their app and redirected with no further info 15 times!
How do they make delivering a parcel - a SIMPLE job so difficult?
Still no parcel - now 3 days late

Absolute rubbish with new version - not compatible with Windows 11. Old version great - this one cant update software of remove junk files. Zero accountability from customer service.
Will not be renewing

Out of date front end processes - still using letters! (?) makes me think back end processes as out of date and data may be at risk - reason I say this - I tried to login to see my report and i couldn't so I contacted them via email (no telephone or live secure chat.. none.. in this day and age..?).. to be told I had used an incorrect date of birth!! Course I did - plucked it out the air. Why can't they admit they have made a mistake? because then we know their other records might not be so accurate right. I need the report for the financial ombudsman so I will relay to the ombudsman why it is delayed.

Shockingly bad. No user testing obviously. I book a lesson and Playtomic cancel my lesson due to a glitch? Not my club cancel it; playtomic did. Only found out after driving 35 minutes to get to the club.

Seriously poor. I now understand why a lot of Spanish clubs have their own club apps.

Theyjust don't answer the phone. 3 times today for a total of 28 mins - no answer just hold nonsense.

Reading these honest reviews, i feel like I have dodged a bullet.

I'm a new client so 1 reached out via online request form. Get online request form back saying fill out another form and then book an appointment (odd).
I then get sent same form again to fill out - I fill it out.
I get call to say who am I as I have an initial client review - I relay the info again and meeting booking following week. I get brusque, terse email day later saying "Not taking on any new sole traders".
No due diligence done on prior business background. Having set up and successfully run 2 prior ltd companies (turnover +£5m at at 35% operating profit); out of courtesy I would have expected an initial chat having made the effort to put the business to a local firm.

Hive reply. I can reply yes to all your advice Lorraine and still regularly poor connection. I think Hive should be honest and say this significantly affects performance.

Poor. Connection constantly drops and I have to change manually.. negates use of Hive.
I have plenty of smart devices connected in the home, none of which fails to connect like Hive. Would not buy again unless significantly improved.

THE WORST...Do not invest here. The admin and customer service is non existent and the fees double that of say Vanguard.
I asked for a full transfer out of Atomos 7 months ago and today the saga continues. They ignore email, phone. Back room process don't work. Out if date Processes like asking for a real signature everytime to process paperwork.. Focusing anyone?
The place us chais. Invest at your peril.
I am today formulating a Financial Services Ombudsman claim.
I am also looking into any financial losses I may have incurred due to the length of transfer window; which would have been even longer if I hadn't manually intervened at least 7 times.

Absolute cr*p. Tracking number provided then endless captchas and can't get a tracking update. I have just done 20 captchas... Royal Mail are deliberately trying to put people off tracking as their service is always late and beyond poor. If you cant track, you will just be grateful if it ever turns up.

They offer online applications and then make you use the post for ID verification??? Why do online banking and then make your customers use the post? old fashioned, takes too long and likely to fail as in get lost in the post. Why not do online ID verification. This makes Coventry seem out of touch and maybe their security is also outdated.

Absolute shower of ....
They call me to open gates, hang up when I answer, leave no package, leave no card, say redeliver 4th March - they don't.
No one you can talk to you just tedious voicemail info on their telephone number.
No wonder they got dragged into House of Commons recently - they take your money and literally do NOT deliver.
Now missing my package

Update: 3rd March - Starling customer service do normal fake reply saying sorry but not addressing the issue hence POOR. AVOID.

High value earner starting a new sideline business. Starling will not give me a business account (?) and no explanation. Simply their loss. Cretinous.

Friendly, easy going staff. Offices are lovely, get a cup of tea.
Doctor easy to talk to and does a good job. Value for money. Recommend

Done 4 trades.. each price for multiple books getting worse. Changed trade price AFTER agreed with no contact, I emailed and no response. 11 days to get payment. Can't see an inefficient and an org with no integrity re trade pricing lasting. AVOID

Brilliant to bank with.. fast, efficient, free fx on certain debit cards. Mobile site super easy and customer friendly.

A1, worth using for a hassle free experiencei

BEYOND APPALLING.
The bills are deliberately incomprehensible - my father is an accountant and he struggles.
Multiple bills each month, 1 superceding the other, credits, debits - leading to utter confusion and 1 missed payment (month where 3 bills submitted by Octopus), I was unaware; no short note saying you owe £78 for an extra estimated bill; instead they hit my credit score.
Thankfully I have an A1 credit score so Octopus are merely an irritant but imagine if I was really struggling, they hit credit score and cause financial hardship through their own utter incompetence.
Every email I get a fake apology... uuggh no sincerity.
They sign off correspondence with Love and Power but want to be taken seriously?
Cannot wait to extract myself at end of contract. Have done an Ofgem complaint.
DON'T USE UNLESS YOU WANT MORE HASSLE IN YOUR LIFE is my advice.

Padel Hub Epsom owners have out prices up overnight by 47% as of 11th Jan 2026.
As of 13th Dec 2025 they are forcing all current members to sign a waiver saying they will not sue them for any reason if current members want to book classes. Total disgrace from the new Russian management. They only care about money and profile, not the Club or Members or even their staff.
AVOID .. other indoor club options available in local area early 2026.

Not even a 1 star. Don't use Halifax - non existent customer service, puts onus for all aspects of banking security on its customers, restricts access to customer money if trying to take out but happily accepts it in, can't trace payments in and very low interest rates.
There is absolutely NOTHING i can recommend Halifax on. I have been with them for 30 years and now in the process of closing my remaining accounts.

Just horrible from Day 1. Changed from BT broadband.. great product by expensive. Lured in by cheaper prices but appalling connectivity (drops on a drop of a hat, 'maintenace' way too regularly); just dreadful.
You speed test.. all ok .. according to Vodafone. You service test.. all ok according to Vodafone. NEVER IS. I spent 40 minutes on phone last night with Right To Cancel due to total lack of product and c**p customer service.. they said we will call you tomorrow ro resolve. Did they..... NO. DO NOT BUY.. AVOID.

Product good and despatched quickly.
Returns are dreadful. You pay for delivery and return - cost me £14.99! Takes over 5 weeks then they confirm they have your return, then confirm return delivery delayed and then try and take back the refund money - suggest this business may be engaged in inappropriate business practices.