CA

Carol

USA

Omdömen

Omdöme om pamo. design

Betygsatt 3 av 5 stjärnor

Pamo professionalism…

Pamo continues to show professionalism in their effort to make this order complete and correct. They are getting closer. This shipment was sent certified mail, which shows significant effort to address recent shipping issues. I remain somewhat dismayed in that the part I received was incorrect. This shipment was intended to replace an out of stock piece, and was specifically shipped from their main factory; a special effort to complete this order in a timely manner. The piece I received was the wrong size.

I appreciate Pamo’s effort, and I believe they will continue in earnest to complete this order.

6 maj 2026

Svar från pamo. design

Hi,

Thank you for your understanding and for taking the time to share your experience. We truly appreciate your kind words about our team's efforts.

We’re very sorry that the replacement part we sent was the wrong size. Despite our best efforts to resolve your case quickly, we understand how disappointing this must have been.

We are already in contact with you and are working to get the correct replacement to you as soon as possible. Thank you for your continued patience and trust—we’re committed to making sure your order is completed correctly.

Best regards,
The Pamo-Design Team

Omdöme om pamo. design

Betygsatt 2 av 5 stjärnor

Shipping Issue

My family members have received multiple shipments from Pamo. Only one shipment was complete. Pamo produces a good product, but has a shipping problem,

My interaction with Pamo from following up on incomplete orders has shown that the Pamo people are good people, willing to make good on their orders, and I believe that in time they will recognize and fix their shipping issue.

It is likely that orders are shipped complete from Pomo. However, the injurious methods of the shipping industry exceed the Pamo packing practices; in every case, the shipping package failed.

While I’m happy with the product quality, the frustration of multiple shipments and process to work through re-shipments is becoming a burden of patience. Sadly, it is not likely that I will order from Pamo again for a while, in the hopes that they will recognize and resolve their shipping issue.

14 april 2026

Svar från pamo. design

Thank you so much for your detailed and thoughtful feedback — we really appreciate you taking the time to share both the positive and the challenging parts of your experience.

We’re very glad to hear that you’re happy with the product itself and that you’ve experienced our team as supportive — that truly means a lot to us. At the same time, we completely understand how frustrating the repeated shipping issues and follow-ups must have been.

We’ve already sent out the missing part for your latest shipment right away and hope it reaches you very soon so everything is finally complete.

We also take your feedback regarding the shipping process very seriously. While we do our best to pack everything securely, situations like the ones you described show us that we still need to keep improving to make sure everything arrives safely and in one piece.

Thank you again for your patience and honest words — we truly hope to regain your trust in the future.

Warm regards,
your pamo. team

Omdöme om Wise Choice Market