| Characterizing value as an experience: implications for service researchers and managers A Helkkula, C Kelleher, M Pihlström Journal of service research 15 (1), 59-75, 2012 | 1098 | 2012 |
| Service experience co-creation: conceptualization, implications, and future research directions E Jaakkola, A Helkkula, L Aarikka-Stenroos Journal of service management 26 (2), 182-205, 2015 | 753 | 2015 |
| Characterising the concept of service experience A Helkkula Journal of service management 22 (3), 367-389, 2011 | 578 | 2011 |
| Archetypes of service innovation: implications for value cocreation A Helkkula, C Kowalkowski, B Tronvoll Journal of service research 21 (3), 284-301, 2018 | 358 | 2018 |
| The changing role of the health care customer: review, synthesis and research agenda JR McColl-Kennedy, H Snyder, M Elg, L Witell, A Helkkula, SJ Hogan, ... Journal of Service Management 28 (1), 2-33, 2017 | 256 | 2017 |
| A systematic review of artificial intelligence and robots in value co-creation: Current status and future research avenues V Kaartemo, A Helkkula Journal of Creating Value 4 (2), 211-228, 2018 | 227 | 2018 |
| User-based innovation in services J Sundbo, M Toivonen Edward Elgar Publishing, 2011 | 195 | 2011 |
| A lean approach for service productivity improvements: synergy or oxymoron? P Carlborg, D Kindström, C Kowalkowski Managing Service Quality: An International Journal 23 (4), 291-304, 2013 | 185 | 2013 |
| Practices and experiences: challenges and opportunities for value research A Helkkula, C Kelleher, M Pihlström Journal of Service Management 23 (4), 554-570, 2012 | 154 | 2012 |
| Service experiences beyond the direct use: indirect customer use experiences of smartphone apps A Dube, A Helkkula Journal of Service Management 26 (2), 224-248, 2015 | 151 | 2015 |
| Experience co-creation in financial services: an empirical exploration E Jaakkola, A Helkkula, D Leena Aarikka-Stenroos, F Ponsignon, P Klaus, ... Journal of Service Management 26 (2), 295-320, 2015 | 114 | 2015 |
| Narratives and metaphors in service development A Helkkula, M Pihlström Qualitative Market Research: An International Journal 13 (4), 354-371, 2010 | 94 | 2010 |
| Am I worth it? Gifting myself with luxury H Kauppinen-Räisänen, J Gummerus, C von Koskull, Å Finne, A Helkkula, ... Journal of fashion Marketing and Management 18 (2), 112-132, 2014 | 67 | 2014 |
| Service experience in an innovation context A Helkkula Svenska handelshögskolan, 2010 | 47 | 2010 |
| Transformative hospitality services: A conceptualization and development of organizational dimensions AS Gallan, S Kabadayi, F Ali, A Helkkula, L Wu, Y Zhang Journal of Business Research 134, 171-183, 2021 | 46 | 2021 |
| How do customers and pharmacists experience generic substitution? L Gill, A Helkkula, N Cobelli, L White International journal of pharmaceutical and healthcare marketing 4 (4), 375-395, 2010 | 42 | 2010 |
| Using neo-animism to revisit actors for Sustainable Development Goals (SDGs) in SD logic A Helkkula, EJ Arnould Journal of Business Research 149, 860-868, 2022 | 40 | 2022 |
| Actor experience: Bridging individual and collective-level theorizing L Becker, IO Karpen, M Kleinaltenkamp, E Jaakkola, A Helkkula, ... Journal of Business Research 158, 113658, 2023 | 39 | 2023 |
| Understanding and advancing service experience co-creation E Jaakkola, A Helkkula, L Aarikka-Stenroos Journal of Service Management 26 (2), 2015 | 34 | 2015 |
| Parents' burdens of service for children with ASD–implications for service providers A Helkkula, AJ Buoye, H Choi, MK Lee, SQ Liu, TL Keiningham Journal of Service Management 31 (5), 1015-1039, 2020 | 31 | 2020 |
Carol KelleherUniversity College CorkVerified email at ucc.ie
