| The impact of perceived justice on consumers' emotional responses to service complaint experiences K Schoefer, C Ennew Journal of Services Marketing 19 (5), 261-270, 2005 | 607 | 2005 |
| Factors influencing the acceptance of self-service technologies: A meta-analysis M Blut, C Wang, K Schoefer Journal of Service Research 19 (4), 396-416, 2016 | 461 | 2016 |
| The role of emotions in translating perceptions of (in) justice into postcomplaint behavioral responses K Schoefer, A Diamantopoulos Journal of service research 11 (1), 91-103, 2008 | 308 | 2008 |
| The role of cognition and affect in the formation of customer satisfaction judgements concerning service recovery encounters K Schoefer Journal of Consumer Behaviour: An International Research Review 7 (3), 210-221, 2008 | 191 | 2008 |
| Do professional service firms benefit from customer and supplier collaborations in competitive, turbulent environments? N Heirati, A O'Cass, K Schoefer, V Siahtiri Industrial Marketing Management 55, 50-58, 2016 | 154 | 2016 |
| The determinants and consequences of consumer trust in e-retailing: A conceptual framework. C Bramall, K Schoefer, S McKechnie Irish Marketing Review 17, 2004 | 131 | 2004 |
| Measuring experienced emotions during service recovery encounters: construction and assessment of the ESRE scale K Schoefer, A Diamantopoulos Service Business 2 (1), 65-81, 2008 | 128 | 2008 |
| Perceived brand globalness/localness: A systematic review of the literature and directions for further research H Liu, K Schoefer, F Fastoso, E Tzemou Journal of International Marketing 29 (1), 77-94, 2021 | 119 | 2021 |
| Cultural moderation in the formation of recovery satisfaction judgments: A cognitive-affective perspective K Schoefer Journal of Service Research 13 (1), 52-66, 2010 | 118 | 2010 |
| A Typology of Consumers' Emotional Response Styles during Service Recovery Encounters* K Schoefer, A Diamantopoulos British Journal of Management 20 (3), 292-308, 2009 | 98 | 2009 |
| The dark side of customer participation: when customer participation in service co-development leads to role stress M Blut, N Heirati, K Schoefer Journal of Service Research 23 (2), 156-173, 2020 | 93 | 2020 |
| Customer evaluations of tour operators' responses to their complaints K Schoefer, C Ennew Journal of Travel & Tourism Marketing 17 (1), 83-92, 2004 | 90 | 2004 |
| Corporate Rebranding: An Internal Perspective A Joseph, S Gupta, YC Wang, K Schoefer Journal of Business Research 130 (709-723), 2021 | 89 | 2021 |
| Service failure and service recovery in tourism: A review C Ennew, K Schoefer Christel DeHaan Tourism and Travel Research Institute, Nottingham University …, 2003 | 80 | 2003 |
| Perceived globalness and localness in B2B brands: A co-branding perspective M Mohan, BP Brown, C Sichtmann, K Schoefer Industrial Marketing Management 72, 59-70, 2018 | 75 | 2018 |
| The moderating effect of cultural value orientations on behavioral responses to dissatisfactory service experiences K Schoefer, A Wäppling, N Heirati, M Blut Journal of Retailing and Consumer Services 48, 247-256, 2019 | 60 | 2019 |
| Integrating Machine Learning, Modularity and Supply Chain Integration for Branding 4.0 Y Yan, S Gupta, T Licsandru, K Schoefer Industrial Marketing Management 104, 136-149, 2022 | 50 | 2022 |
| Emotional responses to service complaint experiences: the role of perceived justice K Schoefer, C Ennew Christel DeHaan Tourism and Travel Research Institute, University of Nottingham, 2002 | 41 | 2002 |
| A review of E-mass customization as a branding strategy Y Yan, S Gupta, K Schoefer, T Licsandru Corporate Reputation Review 23 (3), 215-223, 2020 | 24 | 2020 |
| The “Dark Side” of General Health and Fitness-Related Self-Service Technologies: A Systematic Review of the Literature and Directions for Future Research H Chen, K Schoefer, D Manika, E Tzemou Journal of Public Policy & Marketing 43 (2), 151-170, 2024 | 22 | 2024 |
Christine EnnewProfessor of Marketing, University of WarwickVerified email at warwick.ac.uk
