Dear Customer,

We understand how frustrating it can feel when a purchase does not work as expected, and we want to assure you that your case has not been overlooked in any way.

Your order was placed with full transparency: before checkout, the regional compatibility of the codes was checked directly with our seller through the platform's built-in compatibility tool, which confirmed the codes were suitable for your region. This information, along with the full offer details, was available and reviewed before your purchase, so nothing was hidden or misrepresented.

As soon as you reported that the codes did not redeem successfully, this was treated as a priority case. As with every reported invalid code on our platform, a verification step with the product publisher is required before a final outcome can be confirmed. This process exists specifically to protect buyers and sellers alike and to guarantee a fair, accurate resolution, and it cannot be skipped even in urgent situations. Your supporting screenshots were only submitted very recently, and that window included a weekend, when publisher response times are naturally slower. This is the reason the case is still progressing rather than closed, not a sign that it has been set aside.

Difmark works only with verified sellers operating under strict platform rules, and every dispute or ticket raised is logged and actively tracked until a resolution is reached, whether that means a working replacement or an outcome in line with our official Refund and Delivery Policy. Your dispute and ticket both remain open and are being closely monitored on our end.

We want to reassure you that a resolution is on its way, and the fastest path forward is through the seller chat, where the verification outcome will be communicated to you directly as soon as it is received. We are committed to making sure you receive a fair and correct solution.