Hello Ricardo,

We are truly sorry to read about your experience and we aprecciate your time to let us know about it.

We would really like to review your situation in detail to understand exactly what happened and why the resolution was not what you expected. However, based on the information in your review, we have not been able to locate your file.

To assist you properly, could you please share your policy number with our customer care team?
You can contact us by email at contacto@heymondo.pt or via WhatsApp at +351 309 739 803.

Our customer service team is available Monday to Friday, from 8:00 to 17:00 (Lisbon time), and our travel assistance line is available 24/7.

We genuinely want to look into this further and provide you with a clear and fair explanation. Thank you for giving us the opportunity to review your case again.

Kind regards,
Heymondo Team