I paid for an eSIM and when I tried to download it, it disappeared. Tried live chat but that wasn’t available at 10am so tried emailing. I did receive a reply but they were unhelpful and the back and forth emailing took forever. All I wanted was for them to help me retrieve the eSIM info, so I could reapply it to my phone. No help was forthcoming.

2 days later, I decided to add a new eSIM and followed instructions. My finger accidentally swiped the screen whilst activating the eSIM and lost it again.once the eSIM code is gone, there’s now way of knowing where it’s gone.

As I had no way of knowing how to speak to them, I wrote a negative review.
They then very promptly replied and spoke on whattsap. Karan the very friendly service technician patiently helped me and talked me through how to install the eSIM. It wasn’t straightforward so his help was invaluable in getting the eSIM installed on my phone.
My faith has been restored in the company.
After Customer service is so important and the company needs to improve on that aspect of their business.

Thank you Karan for your prompt and friendly assistance. Having that human connection with a telephone call made all the difference to having a positive experience with the product.

Thanks again