Completo scam
Eles dizem que enviaram por erro a encomenda para casa de outra pessoa que a recebeu, eu não vivo naquela morada e a pessoa que recebeu não tem o meu nome de certo. não recebi nenhum reembolso nem qualquer tentativa de novo envio, fazem as mesmas perguntas 50 vezes e dizem que vão avaliar o meu caso demoram dias a responder e voltam a perguntar as mesma coisas só para empatar tempo. não ponham o vosso dinheiro aqui se não quiserem ser enganados. Prometem que vão resolver as coisas mas estão há quase dois meses a empatar a situação.
atualização:
Após dezenas de tentativas consegui o reembolso.
Resposta da UltimaPeak
Thank you for reaching out, and thank you for taking the time to share your experience with us.
I truly appreciate you bringing this to our attention, and I’m very sorry for the frustration and inconvenience this situation has caused. Your feelings are completely understandable, and please know that your message has been read carefully.
I would like the opportunity to personally review your order and ensure everything is resolved properly. To make sure your case receives my immediate attention, I have sent you an email and I look forward to your reply so we can work together to resolve this. Once we connect, my team and I will take over directly and remain involved until all your concerns are fully addressed.
Your trust and satisfaction are extremely important to us, and I genuinely appreciate the opportunity to make this right. Thank you for your understanding and patience, and I look forward to assisting you personally.
Best regards,
Meliska
Team Lead
Ultimapeak Customer Care